Title Page
Contents
ABSTRACT 8
I. Introduction 9
1.1. Research Background 9
1.2. Purpose of the Study and Research Question 11
II. Conceptual Framework; Intelligence Process 13
2.1. Difference between Information/Data/Knowledge and Intelligence 13
2.2. What makes it Intelligence - a value added product of information through analysis 15
2.3. Classic Intelligence Process and Cycle 17
2.3.1. Planning and Direction 17
2.3.2. Collection 18
2.3.3. Processing and Exploitation 19
2.3.4. Analysis and Production 20
2.3.5. Dissemination and Integration 20
2.3.6. Evaluation and Feedback 21
III. Intelligence Utilization in Private Sector: focusing on Corporate Environment 23
3.1. What is Business Intelligence? 23
3.1.1. Definition and Background of Business Intelligence 23
3.1.2. Key Characteristics and Technologies of Business Intelligence 25
3.1.3. Values and Benefits of Business Intelligence 27
3.1.4. Keys to Successful Business Intelligence 30
3.2. Competitive Intelligence vs. Business Intelligence 32
3.2.1. Definition and Background of Competitive Intelligence 32
3.2.2. Difference between Competitive Intelligence and Competitor Intelligence 33
3.2.3. Values of Competitive Intelligence 34
3.2.4. CI Process 35
3.3. Risk Management vs. Crisis Management 45
3.3.1. Definition of Risk and Crisis 45
3.3.2. What is Risk Management? 46
3.3.3. What is Crisis Management? 49
3.4. Ethics in Business Intelligence and Competitive Intelligence 55
3.4.1. Definition of Ethics 55
3.4.2. Ethics in Business Intelligence 56
3.4.3. Ethics in Competitive Intelligence 61
IV. Intelligence Utilization in Public Sector: focusing on Governmental Decisions in regard to Security Concerns 64
4.1. Intelligence Power and Criminal Intelligence 64
4.1.1. Intelligence in Policy Making 65
4.1.2. Criminal Intelligence Process 67
4.2. Intelligence for National Security and Threats 73
4.2.1. Dimensions of National Security 74
4.2.2. Utilization of Intelligence for Terror Prevention 78
4.3. Crisis Management for National Security 83
4.3.1. National Crisis Management 84
4.3.2. Transnational Crisis Management 90
4.4. Code of Ethics in Intelligence Community 95
V. Conclusion 102
5.1. Summary 102
5.2. Comparative Implication 106
Reference 111
ABSTRACT IN KOREAN 119
[Figure 1] The Intelligence Process 17
[Figure 2] Competitive Intelligence Cycle 36
[Figure 3] Steps of the crisis management 51
[Figure 4] Dimensions of ambiguity in business intelligence 59
[Figure 5] Criminal intelligence process for government agencies 68
[Figure 6] Intelligence Cycle, also called TCPED Cycle, by intelligence agencies 81