Contents
(The) economic impact of smart retailing technologies in the US and China : an empirical study using patent-economic analysis / Charles Trappey ; Amy Trappey ; Chi-Cheng Luan 1
Abstract 1
1. Introduction 2
2. Methodology 3
2.1. Patent search and preliminary resultts 3
3. Patent search results and chronological trends 4
3.1. Customer experience 4
3.2. Information integration 6
3.3. E-transaction 7
4. Case study 9
4.1. Amazon 10
4.2. Alibaba 13
4.3. Methodologies to verify the economic impact 15
5. Conclusions 18
5.1. Customer benefits 18
5.2. Managerial Implications 19
5.3. R&D directions 19
References 20