목차
Ⅰ. Check-In Service1. Airline Reservaitons2. Ticketing3. Airline Check-inⅡ. Cabin Service1. Passenger Boarding2. Seating Arrangement3. Preparation for Take-off4. Pre-Departure Service5. In-flight Entertainment Service6. In-flight Sales7. V.I.Q. Information8. Landing and DeplaningⅢ. Personal Touches1. Handling Sick Passengers2. Service and Comfort3. Walking Around Service4. Destination City InformationⅣ. Overseas Lay over1. Immigration and Customs Procedure2. Hotel Check-In3. In the Hotel Room4. Concierge & Special Requests5. Hotel Check-Out6. In the Restaurant7. Shopping8. Renting a CarⅤ. Cabin Announcement English1. Routine Announcements2. Irregular AnnouncementsAPPENDIX1. Airline Terminology2. Survival English for Traveling3. Basic Grammar for Dialogue