목차
UNIT 1 THE LEGAL LANDSCAPE 1
CHAPTER 1
INTRODUCTION TO HIRING AND SUPERVISING EMPLOYEES 3
CHAPTER 2
THE HOSPITALITY MANAGER'S LEGAL CHALLENGES 21
CHAPTER 3
WAGE AND HOUR LAWS AFFFCTING SALARIED, HOURLY, AND TIPPED EMPLOYEES 43
CHAPTER 4
COMMON LAW, NEGLIGENT HIRING, AND EMPLOYEE RIGHTS 65
CHAPTER 5
WORKING WITH UNIONS 81
UNIT 2 THE EMPLOYEE SELECTION PROCESS 97
CHAPTER 6
JOB DESCRIPTIONS AND JOB SPECIFICATIONS 99
CHAPTER 7
THE EMPLOYEE HANDBOOK 117
CHAPTER 8
ADVERTISING AND RECRUITING 133
CHAPTER 9
APPLICATIONS, INTERVIEWS AND BACKGROUND CHECKS 155
UNIT 3 ORIENTATION AND TRAINING 189
CHAPTER 10
NEW-EMPLOYEE ORIENTATION 191
CHAPTER 11
TRAINING TO PERFORMANCE STANDARDS 207
UNIT 4 COMMUNICATION AND MOTIVATION 235
CHAPTER 12
PERFORMANCE APPRAISALS THAT WORK 237
CHAPTER 13
EFFECTIVE COMMUNICATION AND FEEDBACK 261
CHAPTER 14
EMPLOYEE DISCIPLINE 285
CHAPTER 15
EMPLOYEE MOTIVATION THROUGH QUALITY LEADERSHIP 311
INDEX 339