영문목차
Introduction xiii
What Is Interaction Design? 1
What Are Interactions and Interaction Design? 4
Why Interaction Design? 6
A (Very) Brief History of Interaction Design 9
1940s to 1980s 11
1990s to the Present 13
A Stew of Acronyms 16
Why Practice Interaction Design? 21
Starting Points 23
The Problem with Problems 24
Defining the Project 25
Business Goals 27
Constraints 28
Gathering Information 29
Four Approaches to Interaction Design 29
User-Centered Design 31
Activity-Centered Design 33
Systems Design 35
Genius Design 41
Summary 42
Interaction Design Basics 43
The Elements of Interaction Design 44
Motion 44
Space 45
Time 47
Appearance 48
Texture 50
Sound 51
The Laws of Interaction Design 52
Moore's Law 52
Fitts' Law 53
Hick's Law 53
The Magical Number Seven 54
Tesler's Law of the Conservation of Complexity 54
The Poka-Yoke Principle 57
Direct and Indirect Manipulation 58
Feedback and Feedforward 59
Characteristics of Good Interaction Design 60
Trustworthy 60
Appropriate 60
Smart 63
Responsive 64
Clever 65
Ludic 66
Pleasurable 67
Summary 68
Design Research and Brainstorming 69
What Is Design Research? 70
Why Bother with Design Research? 70
Conducting Design Research 73
What Not to Do 73
Ethical Research 74
Costs and Time 75
What to Look For and How to Record It 76
Research Methods 78
Observations 78
Interviews 79
Activities 81
Design Implications 84
Brainstorming: ``And Then a Miracle Occurs...'' 86
Summary 88
The Craft of Interaction Design 89
The Tools of the Trade 90
Research Models 91
Personas 96
Scenarios 101
Sketches and Models 102
Storyboards 103
Task Analyses 104
Task Flows 105
Use Cases 107
Mood Boards 108
Wireframes 109
The Wireframe 111
Annotations 112
Wireframe Metadata 113
Prototypes: Paper, Interactive, and Physical 114
Testing 117
Summary 119
Interface Design Basics 121
The Elements of Visual Interface Design 123
Layout 123
Typography 128
Color 131
Material and Shape 133
Controls and Widgets 136
Icons 143
Sound 146
Standards 146
Interfaces Without Faces 147
Voice 147
Gestures 148
Presence 149
Summary 150
Smart Applications and Clever Devices 151
Designing for Multitasking 152
Designing for Connection 157
Customization and Personalization 158
Adaptation 159
Hacking 162
Ambient Devices 167
Summary 171
Service Design 173
What Is a Service? 175
The Characteristics of a Service 175
The Elements of Service Design 176
Why Design Services? 181
Services and Branding 182
The Differences Between Services and Products 183
The Craft of Service Design 188
Environment Description 188
Stakeholder Description 189
Company Perceptions and Branding 189
Touchpoints 190
Process Map 190
Service Blueprint 191
Service Prototype 194
@ the Center of Digital Services 197
Summary 198
The Future of Interaction Design 199
The Next 10 Years of the Internet 201
Tools for the Next Web 202
Intelligent Agents 203
Spimes and the Internet of Things 204
Transmedia Interactions 205
Human-Robot Interactions 208
Wearables 212
Ubiquitous Computing 214
Digital Tools for Making Digital Tools 218
Summary 220
Epilogue: Designing for Good 221
Ethics in Design 222
Principles 223
Deliberate Choices 223
Index 225