영문목차
Contents
Preface to the Third Edition ix
Acknowledgments xiii
Section I Background and Organization 1
1 The Nature of Facility Management 3
2 Organizing the Department 31
3 Facility Management Leadership 60
Section II Planning, Programming, and Budgeting 77
4 Strategic and Annual Planning 79
5 Financial Management 98
6 Space Planning and Management 116
Section III Real Estate 133
7 Real Estate Options 135
8 Lease Administration and Property Management 150
Section IV Sustainability 167
9 Definitions, Background, and Applications of Sustainability 167
10 Sustainability in Pratice 179
11 Sustainability Financials, Acceptance, and Implementation 189
Section V The Design-Build Cycle 197
12 Project Management 199
13 Programming and Project Development 211
14 The Design Process 225
15 The Construction Phase 240
Section Vl Facility Emergency Preparedness 257
16 Planning, Definitions, and Threat Assessment 259
17 Command, Control, and Communications 268
18 Emergency Preparation and Training 281
19 Emergency Response and Recovery 295
Section VII Facility Security Management 307
20 Facility Security Goals and Responsibilities 309
21 Facility Security and Panning 318
22 Facility Security Implementation 330
Section VIII Operations and Maintenance 345
23 Contracting and Types of Contracts 347
24 Work Coordination 359
25 Facility Operations 368
26 Maintenance and Repair 391
27 Facility Services 412
Section IX Facility Management Practice 433
28 Administering the Department 435
29 Managing Quality Facilities 460
30 Managing the Budget 476
31 Communications 507
32 Information Systems and Other Technology 515
33 Problem Solvers Look at the Current State and the Future of Facility Management 532
Appendix A The Facility Manager's Tool Kit of References 545
Appendix B Web-Sites and Internet Addresses 551
Appendix C Facility Management Education Programs 559
Appendix D Life-Cycle Cost Example 564
Appendix E Synopses of Economic Studies on Sustainability 568
Appendix F Facility Security and Emergency Best Practices 570
Appendix G Backup Documents 573
Glossary 616
Index 641