ForewordPrefaceAcknowledgmentsPART 1: Leadership in Higher Education: A Critical Need in a Complex and Challenging landscape1 Leadership and Leadership Development in Higher Education2 The Higher Education Landscape3 College and University Missions4 Higher Education's Multiple StakeholdersPART 2: Leadership Concepts and Competencies5 Campus Cultures and intercultural Tensions6 The Challenging Transition from Pilot to Air Traffic Controller7 What is Leadership?8 Leadership-Communication connections9 The Competency Approach10 Formal and Informal Leadership in Higher EducationPART 3: Applied Tools for Leadership and Organizational Effectiveness11 Becoming a Better Leader12 Envisioning and Achieving Excellence13 Strategic Communication14 Strategic Planning15 Understanding and Leading Change in Colleges and Universities16 Using Metrics to Track Progress, Measure Outcomes, and Assess Effectiveness17 Crisis Leadership18 Organizational Continuity and ChangePART 4: Leadership Development Models19 Leadership Development in Higher EducationEpilogueAppendixReferencesAuthorsIndex