1. Introduction2. What do KPIs have to do with the library?3. A Brief history of evaluation and performance measurement in libraries4. Developing a culture of performance measurement5. Performance measurement in the digital age6. Quantitative methods of performance measurement7. Qualitative methods of performance measurement8. Mixed methods of performance measurement9. An Overview of Key Performance Indicators10. How can KPIs be used in performance measurement?11. Case studies12. Using KPIS in your library and information service13. Final reflections on performance measurement and performance indicators