AcknowledgementsForewordsTaleb Rifai, Secretary-General, World Tourism Organization (UNWTO)Song Yu, Secretary-General, World Tourism Cities Federation (WTCF)Executive summaryIntroductionMethodologyChapter 1 Buenos Aires, Argentina1.1 Introduction1.2 Key performance areas1.3 Success storiesChapter 2 Linz, Austria2.1 Introduction2.2 Key performance areas2.3 Success storiesChapter 3 Antwerp, Belgium3.1 Introduction3.2 Key performance areas3.3 Success storiesChapter 4 Beijing, China4.1 Introduction4.2 Key performance areas4.3 Success storiesChapter 5 Hangzhou, China5.1 Introduction5.2 Key performance areas5.3 Success storiesChapter 6 Tianjin, China6.1 Introduction6.2 Key performance areas6.3 Success storiesChapter 7 Bogota, Colombia7.1 Introduction7.2 Key performance areas7.3 Success storiesChapter 8 Copenhagen, Denmark8.1 Introduction to Copenhagen8.2 Key performance areas8.3 Success storiesChapter 9 Berlin, Germany9.1 Introduction9.2 Key performance areas9.3 Success storiesChapter 10 Turin, Italy10.1 Introduction10.2 Key performance areas10.3 Success storiesChapter 11 Sapporo, Japan11.1 Introduction11.2 Key performance areas11.3 Success storiesChapter 12 Tokyo, Japan12.1 Introduction12.2 Key performance areas12.3 Success storiesChapter 13 Marrakech, Morocco13.1 Introduction13.2 Key performance areas13.3 Success storiesChapter 14 Seoul, Republic of Korea14.1 Introduction14.2 Key performance areas14.3. Success storiesChapter 15 Cape Town, South Africa15.1 Introduction15.2 Key performance areas15.3 Success storiesObservationsNew Platform Tourism Services (or the so-called Sharing Economy)References and bibliographyPhoto credits