AcknowledgmentsChapter 1 The Value of Surveys, and Why They're Hard to Get RightChapter 2 Planning a Library SurveyChapter 3 Survey Methods That Work for LibrariesChapter 4 Scopes of ExperienceChapter 5 Writing Survey QuestionsChapter 6 Survey PopulationsChapter 7 Survey DistributionChapter 8 Analysis of ResultsChapter 9 Taking ActionAppendix ReferencesIndex