PrefaceAcknowledgmentsAbout the AuthorChapter 1 Leading Analysis Is Different from Doing AnalysisChapter 2 Understanding AnalystsChapter 3 Shaping the EnvironmentChapter 4 Choosing the Best Approach and TechniquesChapter 5 Nurturing the New Idea: Creativity, Insight, and Innovation in AnalysisChapter 6 Asking the Right QuestionChapter 7 The Hardest Question: What Is Going to Happen? Prediction and Warning in AnalysisChapter 8 Ethics in AnalysisChapter 9 Analysis as a BusinessChapter 10 The Tools of Twenty-First-Century AnalysisChapter 11 Analysis at the Speed of InformationConclusionBibliographyIndex