PrefaceJosh TysonAcknowledgmentsIntroductionRobb WilsonPART I Imagining an Ecosystem of Intelligent Digital Workers1 Hyperautomation Is Already HereGet ready for the implications directly engaging with technology through conversation will bring2 What Conversational Artificial Intelligence Is---and Isn'tAutomation solutions are part of an ecosystem of technologies working in concert3 Competing in the Age of HyperautomationHyperautomating means accomplishing more with less while automating new and more sophisticated processes. You have to move fast, you have to take risks, and you have to be ready to fail4 The Ethics of Experiential Al"We shape our tools and thereafter our tools shape us"5 How Hyperautomation Can Change the WorldWhere there are disruptive innovations being sequenced, there are hyperdisruptions6 This Journey Has Been PersonalThe content in this book derives from 2,000,000+ hours of testing with over 30,000,000 people participating across 10,000 conversational applicationsPART II Planning an Ecosystem of Intelligent Digital Workers7 Learning the TermsThe journey to an intelligent ecosystem of digital workers will likely be arduous and complex, but it's also a journey of self-discovery8 The Dream vs. RealityThe ice-bath reality is that creating an intelligent digital ecosystem requires more than just a few machines thrown at a few different problem areas9 Ecosystem Evolution ExplainedThere are four evolutionary phases that an intelligent digital worker can move through as it becomes better at completing tasks10 Teams and the Co-Creation MindsetThe core enablement team will guide your whole organization as the creators and keepers of your strategy11 Preparing Tools and ArchitectureThis is a big undertaking, and you need to make sure you're equipped with the right tools12 Vetting Your VendorsAsking vendors the right questions early on can avoid time wasted exploring inadequate tools and platforms for hyperautomation13 Articulating Your Strategy to OthersThe challenge is getting the decision makers to accept the fact that this requires involvement from---and potentially the restructuring of---every department inside your organizationPART III Building an Ecosystem of Intelligent Digital Workers14 The Process of HyperautomatingA proper strategy for achieving and maintaining hyperautomation includes everyone in your workforce, leveraging individual areas of expertise15 Design Strategy for HyperautomationUsers aren't comparing their experience with your solution to experiences with other similar technologies---they're comparing them to conversations with other humans16 Production Design for HyperautomationProduction design finds conversational designers creating the experiences people will have conversing with machines17 Best Practices in Conversational DesignThrough building thousands of conversational Al applications over the past decade, I've identified nearly 60 best practices for conversational designPART IV Conclusion18 Where Do We Go from Here?NotesAbout the AuthorsIndex