01 A new operating system for a new operating environmentWhy this book, and why now?The new operating environmentReferences02 The agile businessDefining the agile businessScaling agile principlesThe key shifts from linear thinkingPrinciples of agile businessThe impact of rising customer expectationThe `platformization' of capabilitySystems thinking for businessGenuine (and pretend) customer-centricityReferences03 A new agile operating system for businessThe key technology dynamics in companiesSmall teams can drive big changeMoving away from strict hierarchiesChanging innovation horizonsThe real challenge with transformationThe problem with corporate innovationBeyond innovation: the need to constantly renewThe ambidextrous organizationShaping demand and fulfilling demandFrom scalable efficiency to scalable learningExplore, execute, extend and exploitA structure for continuous innovationThe dual operating systemBuilding a service-oriented architectureThe post-digital organizationReferences04 Changing change managementThe messy middle of transformationThe shift away from big-bang, linear change managementAgile change managementAgile transformation: the shift towards a `think big, start small, scale fast' approach to changeReferences05 Think bigThe key elements of `think big'Visioning - setting a compelling direction for changeMapping your operating business contextsFoundational enablers for changeReferences06 Start smallWhy start small?Achieving ambidexterityDefining a new way of workingThe challenges and tensionsReferences07 Scale fastApplying agile principles at scaleMomentum for change (1): foundations and flywheelsMomentum for change (2): culture and learningMomentum for change (3): data and decision-makingReferences08 Reinventing the organizationDesigning your new agile operating systemIndex