ContributorsPrefaceForewordJay KandampullyAcknowledgementsCase study 1 Discovering Southern Latium: a Daily Excursion from RomeAndrea SalustriCase study 2 Developing Virtual Tourism in the Wake of COVID-19: a Critical Function of Tourism Destination Management OrganizationsDelly M. ChatiburaNametsegang MotshegwaCase study 3 Why Workers Are Not Returning to the Hospitality and Tourism Industry: a Turning PointAbhijeet R. ShirsatJamie HoffmanCase study 4 Last Time They Were Here, This Time They Were Not: Environmental Factors behind the Introduction or Discontinuation of Robot HotelsBinh Nghiem-PhuHang Thi Bich TranCase study 5 The Tourism Pursuit App -- Can Tourism Destinations be Gamified?Ranjana TiwariCase study 6 The Role of Locational Factors in Influencing the Overall Rating Experience of Hotel Visitors: an Application of Tripadvisor Data in BarcelonaSushant M. DesaleAndres Artul-TurMaria Isabel Osorio-CaballeroCase study 7 Convert `Good' to `Excellent' Tourism Governance: Improve Indigenous EngagementJoo-Ee GanCase study 8 COVID-19 a Disaster for Heritage Business Models -- Victoria & Albert Museum Case StudyColin SeymourKalliopi FousekiIlias KrystallisCase study 9 Disaster Management for Coastal Tourism Destinations of OdishaShwetasaibal Samanta SahooSarat Kumar LenkaCase study 10 Start from Scratch: Managing the Life Cycle and Sustaining Tourist DestinationsSenthilkumaran PiramanayagamSaurabh Kumar DixitAlan VijayCase study 11 Water Management in Hotels Using Tap Specs in Conjunction with the Ishikawa ApproachNaresh P. NayakJulia N. AlbrechtWillem CoetzeeCase study 12 Paradise SplendourSnigdharani MishraVasantha LakshmiPreeti NarendraCase study 13 Cafe Cherrapunjee: a Guest House with a Sustainable ApproachKimberley Camelia S. LangstiehEvarisa Mary NengnongCase study 14 The Twinhill Hotel: Revenue Management at a Family-owned HotelRohan JugranCase study 15 To Stay or Not to Stay: How to Convince the Very First Guest of a Resort PropertyHanik Kader Sanhoz-OzgenCase study 16 Mayday, Mayday: Falling Off a LegacySenthilkumaran PiramanayagamSaurabh Kumar DixitCase study 17 Learning from Hilton Worldwide - Successful Corporate Social Responsibility StrategiesRachel Hyunkyung LeeTiffany S. LegendreCase study 18 Researching to Solve the Problem of Developing a Skilled Workforce in Tourism and Hospitality: a Case of the Sultanate of OmanMohit KukretiAmitabh MishraAaarti DangwalCase study 19 Leveraging Artificial Intelligence in Hospitality and Tourism for SuccessKathryn HayatCase study 20 Solving the Drive-through Crisis with Service BlueprintingDrew MartinSu GibsonCase study 21 Use of Customers' Satisfaction Survey to Segment the Tourism MarketNoelia Sanchez-CasadoJose Miguel Navarro-AzorinMaria Pilar Jimenez-MedinaClara Cubillas-ParaCase study 22 Present Your Choice of Management Information System (MIS) MixMiguel Mayol-TurAndres Artal-TurCase study 23 Small Events Snowballing into Large Effects - Using Economic Impact Analysis with a Winter Sports Non-profit OrganizationCass MorganMatt GnageyCase study 24 Operations Research in Tourism: Developing Tourist CircuitsSenthilkumaran PiramanayagamCase study 25 Sustainability of Artists and Craft Persons During COVID-19: a Case Study of Kalakriti CreationsKamakshi MaheshwariChandradeep SinghCase study 26 Sage Bliss: the Question of Employee EquitySenthilkumaran PiramanayagamSaurabh Kumar DixitCase study 27 Hotel Dream -- Reinventing the Segmentation, Targeting and Positioning for ResilienceM. SelvalakshmiR.M. KabilaV.J. SivakumarIndex