Title page
Contents
List of acronyms 4
Annual advertised price changes in telecommunications services in Australia 5
Executive summary 7
1. Introduction 11
2. Key market developments 12
2.1. A year in review for the National Broadband Network (NBN) 12
2.2. Developments in non-NBN broadband networks 17
2.3. Price increases in the mobile market 18
2.4. Infrastructure competition 19
3. Pricing and consumer trends 23
3.1. Approach to pricing methodologies 23
3.2. Retail NBN fixed broadband services 24
3.3. Retail non-NBN services 29
3.4. Fixed line voice services 34
3.5. Retail mobile phone 36
3.6. Retail mobile broadband 41
4. ACCC activities 44
4.1. Telecommunications complaints data 44
4.2. Regulated access to telecommunications 46
4.3. Telstra's Structural Separation Undertaking and Migration Plan 48
4.4. Monitoring and reporting 48
4.5. Enforcement, compliance, mergers and authorisations 50
4.6. Advice, advocacy and consumer education 51
5. Appendices 53
5.1. Other competition indicators 53
5.2. Advertised price approach to price monitoring 56
Table 1. ACCC complaints by conduct type in 2021-22 and 2022-23 45
Table 2. Number of contacts by telecommunications provider in 2021-22 and 2022-23 45
Table 3. Advertised price changes for the 25th percentile from 2018-19 to 2022-23 53
Table 4. Advertised price changes for the median from 2018-19 to 2022-23 53
Table 5. Advertised price changes for the 75th percentile from 2018-19 to 2022-23 54
Table 6. Annual price points for the 25th percentile from 2018-19 to 2022-23 54
Table 7. Annual price points for the median from 2018-19 to 2022-23 55
Table 8. Annual price points for the 75th percentile from 2018-19 to 2022-23 55
Figure 1. Distribution of mean and maximum download speeds for the NBN Fixed Wireless Plus plan, February 2022 and March 2023 13
Figure 2. Percentage of NBN fixed line units underperforming in Measuring Broadband Australia reports 2 to 22 14
Figure 3. NBN wholesale residential broadband - total services in operation and total CVC 15
Figure 4. NBN wholesale - residential broadband market shares between June 2019 and June 2023 16
Figure 5. Retail NBN market share (major retailers only) from June 2020 to June 2023 25
Figure 6. NBN retail broadband internet by speed tier (major retailers only) from June 2021 to June 2023 25
Figure 7. Changes in median NBN broadband advertised prices from 2017-18 to 2022-23 26
Figure 8. Changes in average NBN fixed broadband advertised prices by plan download speed, 2020-21 to 2022-23 27
Figure 9. Percentage of NBN fixed broadband plans at various monthly price points from 2019-20 to 2022-23 28
Figure 10. Retail non-NBN services in operation by access technology from 2019-20 to 2022-23 30
Figure 11. Retail non-NBN market share (major retailers only) from 30 June 2020 to 30 June 2023 31
Figure 12. Changes in median non‑NBN fixed broadband advertised prices from 2017-18 to 2022-23 32
Figure 13. Changes in average non‑NBN fixed broadband advertised prices by plan download speed, 2020-21 to 2022-23 33
Figure 14. Percentage of non‑NBN fixed broadband plans at various price points from 2019-20 to 2022-23 33
Figure 15. Telsta legacy fixed line services 2008-2023 34
Figure 16. Fixed line voice services in operation, 2020-21 to 2022-23 35
Figure 17. Retail market share for fixed line voice services, 2018-19 to 2022-23 35
Figure 18. Retail market share for mobile phone services - mobile network operators vs mobile virtual network operators - 2020-21 to 2022-23 37
Figure 19. Percentage of mobile network operator flagship mobile phone plans at various price points - 2020-21 to 2022-23 37
Figure 20. Percentage of non‑mobile network operator flagship mobile phone plans at various price points - 2020-21 to 2022-23 38
Figure 21. Median advertised price for mobile network operator flagship, sub‑brand and mobile virtual network operator mobile phone plans - 2020-21 to 2022-23 39
Figure 22. Median advertised cost per gigabyte of data for mobile phone plans based on advertised data allowances - 2020-21 to 2022-23 40
Figure 23. Average, median, 25th percentile and 75th percentile monthly data allowance for mobile phone services - 2018-19 to 2022-23 41
Figure 24. Percentage of mobile broadband plans at various price points - 2020-21 to 2022-23 42
Figure 25. Median advertised price and interquartile range for mobile broadband services - 2018-19 to 2022-23 42
Figure 26. Average, median, 25th percentile and 75th percentile data allowance for mobile broadband services - 2018-19 to 2022-23 43
Figure 27. Median advertised cost per gigabyte of data for mobile broadband plans - 2018-19 to 2022-23 43
Figure 28. Communications‑related complaints to the ACCC between 2019-20 and 2022-23 44