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A hybrid quality costs model was applied in an upstream telecommunications supply chain and their quality cost checklists were developed to collect data from every department. Such collected data are both directly and indirectly related to the production of the particular product at a telecommunications manufacturing company. The bulk of analysis enabled to validate whether the quality costs model reflected the industry's present situation. Both non production and production quality costs were then investigated to understand how they were distributed from the point of view of the overall organization, department and specific processes. A variety of quality cost factors were identified and classified according to the prevention, evaluation and failure. Some areas that need improving were also determined from this, and suggestions and discussion were given on how they could be improved.
번호 | 참고문헌 | 국회도서관 소장유무 |
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1 | Quality cost models and their application: A review ![]() |
미소장 |
2 | Cost of Quality in Service Industries ![]() |
미소장 |
3 | A Study of Quality Management Deployment for Small and Medium-Sized Enterprises | 소장 |
4 | Juran, J. M. and Gryna, F. M., “Quality Control Handbook”, 4th ed., New York: McGraw-Hill. 1988. | 미소장 |
5 | Masser, W. J., “The Quality Manager and Quality Costs”, Industrial Quality Control, October, pp. 5-8, 1957. | 미소장 |
6 | BS 6143: Part 2, “Guide to Determination and Use of Quality-Related Costs”, BSI, London, 1990. | 미소장 |
7 | ASQC, “Guide for Reducing Quality Costs”, 2nd ed.,. Milwaukee, WI, ASQC Quality Press, 1987. | 미소장 |
8 | Feighnbaum, A. V., “Total Quality Control”, 3rd edn., New York, McGraw-Hill, 1987. | 미소장 |
9 | ISO 9004., “Quality Management Systems Guidelines for Performance Improvements”, 2000. | 미소장 |
10 | Winchell, W. O. and Bolton, C. J., “Quality Cost Analysis: Extend the Benefits”, Quality Progress, 20(9), pp. 71-76, 1987. | 미소장 |
11 | Crosby, P. B.. “Quality without Tears”, McGraw-Hill, N.Y., 1984. | 미소장 |
12 | BS 6143; Part 1, “Guide to the Economics of Quality - Process Cost Model”, London, BSI, 1992. | 미소장 |
13 | The development of a quality cost model in a telecommunications company ![]() |
미소장 |
14 | Srivastava, S. K., “Towards Estimating Cost of Quality in Supply Chains”, Total Quality Management, 19(3), pp.193–208, 2008. | 미소장 |
15 | Fell, D. C. and Stewart, M. O., “GPT Telecomms Systems Group: The Improvement and Achievement of the Liverpool Manufacturing Unit”, Quality Forum, 17(2), pp.53 – 59, 1991. | 미소장 |
16 | A Study on Employee Involvement related with ISO 9000 Quality Management System | 소장 |
17 | A Case Study on the Quality Costs in a ICT Industry | 소장 |
18 | Quality Management Benchmark Assessment ![]() |
미소장 |
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