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Use of ICT in Government has ability to improve service delivery to its citizens, and yet many developing countries have lagged behind in the implementation of e-Government. Many e-Government initiatives also failed to achieve their objectives in developing countries. This paper therefore aims to identify critical failure or success factors in Kenya, using Heeks’ Factor Model. A survey questionnaire was developed and data were collected and analyzed from officials and interested citizens. The analysis results enabled to highlight seven specific success and failure factors, and their constituent elements in Kenya. The Kenyan overall e-Government implementation score belongs to the Zone of Improvement (3.52 of total 5.0), which means partial success or failure. The enablers of e-Government projects are good strategy formulation, and internal and external drive, whereas main failures of e-Government are weak ICT infrastructure. The areas for improvement are project management, design, competencies and funding. Data analysis highlights both strengths and weaknesses for each factor or variable. In particular, Kenyan government excels at the drive for change by top to bottom government officers as well as external stakeholders, while the government officers who are using e-Government are satisfied with the availability of vision, strategy and plan of e-Government implementation. Both technologies and e-transactions laws were the worst of all the variables in e-Government implementation.

Two areas should be improved using immediate corrective action. In-depth study reveals that government officers and citizens can’t fully use their laptop and mobile devices due to the lack of both ICT network and its operating technology, and legal system associated with the transaction of business information. Finally, the study ends up with recommendations for policy makers to shape the future of e-Government system in both developing and developed countries.

권호기사

권호기사 목록 테이블로 기사명, 저자명, 페이지, 원문, 기사목차 순으로 되어있습니다.
기사명 저자명 페이지 원문 목차
낮은 교통밀도 하에서 서버 고장을 고려한 복수 서버 대기행렬 모형의 체제시간에 대한 분석 = On the Exact Cycle Time of Failure Prone Multiserver Queueing Model Operating in Low Loading 김우성, 임대은 pp.1-10

PEST-SWOT-AHP 분석을 이용한 중소제조기업의 제조물책임 대응전략 수립 = Developing Product Liability Response Strategies of SMEs using PEST-SWOT-AHP analysis 서준혁, 배성민 pp.11-18

선박속력 및 급유결정 문제에 대한 휴리스틱 알고리즘 = (A)Heuristic Algorithm for a Ship Speed and Bunkering Decision Problem 김화중, 김재곤 pp.19-27

실시간 재배치를 통한 카쉐어링 서비스 최적화에 관한 연구 = (The)Optimization of One-way Car-Sharing Service by Dynamic Relocation : Based on PSO Algorithm : PSO 방법론 기반으로 이건영, 이형석, 홍요한, 고성석 pp.28-36

역정규 손실함수를 이용한 기대손실 관리도의 개발 = (A)Development of Expected Loss Control Chart Using Reflected Normal Loss Function 김동혁, 정영배 pp.37-45

인공벌군집을 적용한 무선네트워크 셀 그룹핑 설계 = Cell Grouping Design for Wireless Network using Artificial Bee Colony 김성수, 변지환 pp.46-53

빅데이터 역량 평가를 위한 참조모델 및 수준진단시스템 개발 = (An)Assessment System for Evaluating Big Data Capability Based on a Reference Model 천민경, 백동현 pp.54-63

DEA모형을 활용한 나노기술 분야 국가 R&D 과제의 효율성 분석 = Measuring Efficiency of National R&D Programs within Nanotechnology Field Using DEA Model 배성훈, 김준현, 윤진선, 강상규, 신광민, 조수지, 이기광 pp.64-71

측정 프로세스의 변동 요인 조사 방법 개발 = Development of an Investigation Method for Variation Factors of Measurement Processes 최인수, 강창욱 pp.72-81

타액-알파아밀라제를 이용한 병원간호사의 직무스트레스 측정 = Measurement of Temporal Job Stress for Hospital Nurses using Salivary Alpha-Amylase 서상혁, 곽승현, 김형식, 심희숙, 강진규, 민병찬 pp.82-87

효율적인 유전 알고리즘을 활용한 요격미사일 할당 및 교전 일정계획의 최적화 = (An)Efficient Genetic Algorithm for the Allocation and Engagement Scheduling of Interceptor Missiles 이대력, 양재환 pp.88-102

지역거점물류센터 입지선정에 관한 연구 = Locational Preferences for Regional Distribution Center : Focused on Asian Hub Airports : 아시아 지역 허브 공항을 중심으로 송재길, 방완혁, 송상화 pp.103-112

원자력 통합안전경영시스템을 이용한 요르단연구로사업의 문서관리 = Document Management for Jordan Research and Training Reactor Project by ANSIM 박국남, 최민호, 권용세 pp.113-118

케냐의 전자정부 프로젝트 핵심 성공 및 실패 요인 = Critical Success and Failure Factors of e-Government Project Implementation in Kenya Francis O.K. Wamoto, Gee-Hyun Hwang pp.119-128

시스템 결함 분석을 위한 이벤트 로그 연관성에 관한 연구 = Correlation Analysis of Event Logs for System Fault Detection 박주원, 김은혜, 염재근, 김성호 pp.129-137

QFD 최적화에서 퍼지 넘버의 이용 = Using Fuzzy Numbers in Quality Function Deployment Optimization Jaewook Yoo pp.138-149

중소기업에 적용된 ERP 서비스에서의 서비스 품질과 시스템 수용 및 상관성에 관한 연구 = (A)Study on Service Quality, System Acceptance and Relationship in the ERP Services to SMEs 서진석, 김종수 pp.150-160

참고문헌 (19건) : 자료제공( 네이버학술정보 )

참고문헌 목록에 대한 테이블로 번호, 참고문헌, 국회도서관 소장유무로 구성되어 있습니다.
번호 참고문헌 국회도서관 소장유무
1 AL-Naimat, A.M., Abdullah, M.S., and Ahmad, M.K., The critical success factors for e-government implementation in Jordan, Proceedings of the 4th International Conference on Computing and Informatics, ICOCI, 2013, August. 미소장
2 Alshehri, M., Drew, S., and AlGhamdi, R., Analysis of Citizens’ acceptance for E-government services : Applying the UTAUT Model, International conference theory and practice in modern computing and internet Application and research, 2012. 미소장
3 Altameem, T., Zairi, M., and Alshawi, S.. Critical success factors of e-government : A proposed model for e-government implementation, In Innovations in Information Technology, IEEE, 2006, pp. 1-5. 미소장
4 Awiti, N.Y., E-Government implementation in developing countries, the case of Kenya [Master’s thesis], [Dajeon, Korea] : KAIST, 2012. 미소장
5 On the evaluation of structural equation models 네이버 미소장
6 Banda, S., Success and failure of e-government projects in developing countries: The case of Zambia [Master’s thesis], [Dajeon, Korea] : KAIST, 2013. 미소장
7 Significance tests and goodness of fit in the analysis of covariance structures. 네이버 미소장
8 Framing of project critical success factors by a systems model 네이버 미소장
9 Gefen, D. and Straub, D., A practical guide to factorial validity using PLS-Graph : Tutorial and annotated example, The communications of the Associations for Information Systems, 2005, Vol. 16, No. 5, pp. 91-109. 미소장
10 GoK, Feasibility Study Report of Kenya Government Integrated Data Center, Government of Kenya Publications, 2014. 미소장
11 GoK-EGS, e-Government Strategy : The Strategic Framework, Administrative Structure, Training Requirements and Standardization Framework, Government of Kenya Publications, www.egovernment.go.ke (12/7/2005), 2004. 미소장
12 Heeks, R., e-government for development : Causes of e-government success and failure : Factor Model, IDPM, 2003. 미소장
13 Heeks, R., Most eGovernment-for-development projects fail : how can risks be reduced?, Manchester : Institute for Development Policy and Management, University of Manchester, 2003. 미소장
14 Validity and reliability of measurement instruments used in research. 네이버 미소장
15 Key Success Factors for Execution Power of the Six Sigma Project Improvement Plan in Public Sectors 소장
16 Change Management as a Critical Success Factor in e-Government Implementation 네이버 미소장
17 Project management in boundary spanned teams - diversified directions of social exchange. The meta-analytical approach 네이버 미소장
18 Shin, S., Implementing e-government in developing countries : Its unique and common success factors, American Political Science Association, 2008. 미소장
19 Syamsuddin, I., Evaluation of e-government initiatives in developing countries : an ITPOSMO approach, International Research Journal of Applied and Basic Sciences, 2011, Vol. 2, No. 12, pp. 439-446. 미소장

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