영문목차

Preface=xiii

Introduction=xvii

Areas of Application=xviii

Common Misperceptions=xx

About This Book=xxii

PART 1 : A SHORT GUIDE TO CONSENSUS BUILDING=3

An Alternative to Robert's Rules of Order for Groups, Organizations, and Ad Hoc Assemblies That Want to Operate by Consensus/Lawrence Susskind=3

What's Wrong with Robert's Rules?=5

Definitions=5

A Complete Matrix=13

Section I: Helping an Ad Hoc Assembly Reach Agreement=20

Section II: Helping a Permanent Group or Organization Reach Agreement=35

Section III: Dealing with the Barriers to Consensus Building=55

PART 2: HOW TO BUILD CONSENSUS=61

Chapter 1. Choosing Appropriate Consensus Building Techniques and Strategies/Susan Carpenter=61

Who Initiates and Who Designs a Process=62

Determining Whether Consensus Bul1ding Is Appropriate=66

Additional Issues to Consider Before Developing a Specific Consensus Strategy=70

Structuring a Specific Consensus Process=76

Summary=97

Chapter 2. Conducting a Conflict Assessment/Lawrence Susskind;Jennifer Thomas-Larmer=99

The Practice of Confict Assessment=101

How to Conduct a Conflict Assessment=107

Identify the Parties to Be Interviewed=108

Dilemmas and Debates in the Practice of Conflict Assessment=130

Conclusion=135

Chapter 3. Designing a Consensus Building Process Using a Graphic Road Map/David A. Straus=137

The Process Design Phase=138

The Process Design Committee=140

The Graphic Road Map=148

Typical Agenda Flow for a Process Design Committee=152

Building Support for the Proposed Process Design=166

Conclusion=167

Chapter 4. Convening/Chris Carlson=169

Roles=170

The Importance of Convening: Two Examples=171

Step 1: Assess the Situation=174

Step 2: Identify and Engage Participants=185

Step 3: Locate the Necessary Resources=190

Step 4: Plan and Organize the Process=195

Special Challenges to Convening for Government Agencies=195

Conclusion=197

Chapter 5. The Role of Facilitators, Mediators, and Other Consensus Building Practitioners/Michael L. Poirier Elliott=199

Use of Convening, Facilitation, Mediation, and Dispute Systems Design in Consensus Building=201

Core Tasks of Consensus Building Practitioners=218

Selecting a Consensus Building Practitioner=230

Conclusion=238

Chapter 6. Representation of Stakeholding Interests/David Laws=241

Practice Problems=245

Conclusion: The Problem of Ratification=272

Chapter 7. Managing Meetings to Build Consensus/David A. Straus=287

The Value of Face-to-Face Meetings=289

Before a Meeting: Setting Up for Success=292

During the Meeting: Attitudes, Behaviors, and Tools=305

After the Meeting=321

Conclusion=322

Chapter 8. Producing Consensus/Sarah McKearnan;David Fairman=325

Prologue: The Task Force Meeting=325

Producing Consensus: An Analytic Framework=327

Applying the Strategies to Produce Consensus=337

Conclusion=371

Chapter 9. Joint Fact-Finding and the Use of Technical Experts/John R. Ehrmann;Barbara L. Stinson=375

Advantages of Joint Fact-Finding=377

When to Use Joint Fact-Finding Procedures=380

Who Does the Fact-Finding?=386

Building Lasting Agreements: Steps in a Joint Fact-Finding Process=391

Obstacles to Effective Joint Fact-Finding=397

Conclusion=398

Chapter 10. Making the Best Use of Technology/Connie P. Ozawa=401

Dissemination of and Access to Written Documents=403

Discussion, Debate, and Deliberation=410

Analysis=417

Computer-Based Decision-Making Technologies=423

Drafting Written Documents=425

Conclusion=428

Chapter 11. Dealing with the Press/James E. Kunde=435

Case Examples: The Extremes of Media Coverage=437

Conducting a Media Assessment=439

Dealing with the Press during and after a Process=454

Conclusion=459

Chapter 12. Dealing with Deep Value Differences/John Forester=463

Value Differences and Consensus Building: Mediation Snake Oil?=465

Setting Priorities for HIV/AIDS Prevention in Colorado: A Case Example=479

Practical Implications: Consensus Building in the Face of Value Differences=489

Chapter 13. Legal Issues in Consensus Building/Dwight Golann;Eric E. Van Loon=495

Relationship to Government Agencies and the Courts=497

Procedural Requirements Imposed by Laws and Regulations=502

Substantive Restrictions on the Power of Government Representatives=505

Disclosure Requirements and Confidentiality Protections=510

Liability Issues=515

Implementation and Enforcement Considerations=517

Conclusion=522

Chapter 14. Implementing Consensus-Based Agreements/William R. Potapchuk;Jarle Crocker=527

The Challenge of Implementation=528

Before the Party Starts: Getting to the Table=532

A Menu for Success: At the Table=541

When the Music's Over: Closing the Deal=548

After the Party's Over: Moving Forward=551

Conclusion=553

Chapter 15. Visioning/Carl M. Moore;Gianni Longo;Patsy Palmer=557

The Benefits and Pitfalls of Visioning=560

The Preconditions for Community-Wide Visioning=561

The Phases of Community-Wide Visioning=562

Variations in Visioning: Beyond the Community-Wide Approach=581

Lessons and Principles for Community-Wide Visioning=588

Chapter 16. Collaborative Problem Solving within Organizations/Christopher W. Moore;Peter J. Woodrow=591

Consensus-Based Decision Making in Organizations=594

Consensus Building and Dispute Resolution Systems Design=603

Roles of Leaders and Managers in Consensus Building=619

Conclusion=628

Chapter 17. Evaluating Consensus Building/Judith E. Innes=631

What Consensus Building Can Accomplish=634

Existing Evaluations of Consensus Building=636

The Challenge of Evaluating Consensus Building=638

Complexity Science as the Basis for a New Evaluation Framework=642

Criteria for Evaluating Consensus Building=647

Evaluation Option=654

Gathering and Analyzing Data=662

Who Should Conduct an Evaluation=670

Concluding Comment=671

PART 3: CASES AND COMMENTARIES=679

Introduction to the Cases and Commentaries/Michegravele Ferenz=679

Case 1. Activating a Policy Network: The Case of Mainport Schiphol/Peter Driessen=685

Case 2. The Northern Oxford County Coalition: Four Maine Towns Tackle a Public Health Mystery/Sarah McKearnan;Patrick Field=711

Case 3. The Chelsea Charter Consensus Process/Susan L. Podziba=743

Case 4. Affordable Housing Mediation: Building Consensus for Regional Agreements in the Hartford Area/Lawrence Susskind;Susan L. Podziba=773

Case 5. San Francisco Estuary Project/Judith E. Innes;Sarah Connick=801

Case 6. Resolving Science-Intensive Public Policy Disputes:Reflections on the New York Bight Initiative/Scott McCreary=829

Case 7. Negotiating Superfund Cleanup at the Massachusetts Military Reservation/Edward Scher=859

Case 8. RuleNet: An Experiment in Online Consensus Building/Michegravele Ferenz;Colin Rule=879

Case 9. Regulatory Negotiations: The Native American Experience/Jan Jung-Min Sunoo;Juliette A. Falkner=901

Case 10. Cross-Cultural Community-Based Planning: Negotiating the Future of Haida Gwaii (British Columbia)/Norman Dale=923

Case 11. The Chattanooga Process: A City's Vision Is Realized/John Parr=951

Case 12. From City Hall to the Streets: A Community Plan Meets the Real World/Kate Connolly=969

Case 13. The Catron County Citizens Group: A Case Study in Community Collaboration/Melinda Smith=985

Case 14. Facilitating Statewide HIV/AIDS Policies and Priorities in Colorado/Michael A. Hughes with John Forester;Irene Weiser=1011

Case 15. Finding Common Ground on Abortion/Michelle LeBaron;Nike Carstarphen=1031

Case 16. Organizational Trauma Recovery: The "God's Fellowship Community Church" Reconciliation Process/David Brubaker=1051

Case 17. Building Consensus for Change within a Major Corporation: The Case of Levi Strauss & Co./Judy Mares-Dixon;Julie A. McKay;Scott Peppet=1065

Selected Bibliography=1087

Index=1091

About the Editors=1125

About the Contributors=1127