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Foreword/Rosabeth Moss Kanter=vii

Preface=xiii

Acknowledgments=xvii

PART I. People: HR's Bottom-Line Asset

1. Getting Extraordinary Results from Ordinary People/LIBBY SARTAIN=3

2. Looking North on the Leadership Compass: Effective HR Management for the New Century/MICHAEL USEEM=11

3. The 21st Century Workforce: Implications for HR/JEFF BROWN;LINDY WILLIAMS=19

4. Engaging the Generations/BEVERLY KAYE;DEVON SCHEEF;DIANE THIELFOLDT=25

5. Globalization: How Real Are the People Challenges?/NEVILLE OSRIN;FRANCIS STICKLAND=35

6. Understanding Referent Groups and Diversity: A Key Challenge for Human Resource Leaders/MARSHALL GOLDSMITH;R. ROOSEVELT THOMAS JR.=51

PART II. Emerging Practices

7. Putting Pride to Work: Recapturing the Power of the Most Effective Motivational Force/JON R. KATZENBACH;NIKO CANNER;MARC A. FEIGEN=59

8. Leveraging HR: How to Develop Leaders in "Real Time"/LINDA SHARKEY=67

9. Strategic HRM Measurement: From Justifying HR to Strategic Talent Leadership/JOHN W. BOUDREAU;PETER RAMSTAD=79

10. Human Resource Management and Business Performance: Lessons for the 21st Century/DAVID LEWIN=91

11. The Icarus Syndrome: Talent Management and Derailment in the New Millennium/ADRIAN FURNHAM=99

12. Maximizing the Probability of Success of Newly Recruited Executives/CHARLES G. THARP;BEN E. DOWELL=109

13. Learning via Education and Training/D. QUINN MILLS=115

14. Beam Me Some Talent, Scotty! Knowledge, Learning, and Technology on the Starship Enterprise/ELLIOTT MASIE=121

PART III. Emerging Organization and Culture

15. Free to Choose: Fostering the Innovative Organization/LYNDA GRATTON=129

16. Building a New Partnership/ALLAN R. COHEN;DAVID L. BRADFORD=135

17. Get Down to Business/KATE DCAMP=143

18. Accommodating Change in the 21st Century/YVONNE R. JACKSON=149

19. Managing Global Total Rewards/RICHARD KANTOR=157

20. Globalization of HR: 21st Century Challenges/ROBERT J. JOY;PAUL HOWES=169

21. Challenges of a Global Marketplace/HOWARD MORGAN=177

PART IV. Leading Change: The Enduring Task

22. When Change Is Out of Our Control/MARGARET WHEATLEY=187

23. Mother's Work Is Never Done: Myths and Facts about Organizational Change/JAMES O'TOOLE=195

24. Unilever's Path to Growth: Reflections on a Journey in Progress/ARJAN OVERWATER;THOMAS W. MALNIGHT=203

25. Finding the Missing Link: Connecting Your Business Strategy and Leadership Strategy/MARC EFFRON=215

26. Convergence of HR: Leadership and Change Management/WAYNE BROCKBANK=227

PART V. The HR Profession: Coming Demise or New Beginning?

27. Is This the End of HR?/STAN DAVIS=239

28. Transforming Your HR Department into a Start-Up Professional Services Firm/WILLIAM BRIDGES;SUSAN MITCHELL BRIDGES=245

29. What's Next for the People Function? A Missing Link for Delivering Value/DAVID ULRICH;NORMAN SMALLWOOD=251

30. Profession at a Crossroads/J. RANDALL MACDONALD=259

31. Human Resources and Power: Oxymoron or Necessity?/JEFFREY PFEFFER=265

32. Managing for Execution: HR Delivery Imperatives for the 21st Century/JASON JEFFAY;SANDY K. BICOS=273

33. HR as a Trusted Partner/JAMES B. DAGNON=281

34. The HR Head as Trusted CEO Advisor: Six Strategies for Becoming a Valued Partner to Senior Management/ROBERT GANDOSSY;ANDREW SOBEL=287

Notes=295

About the Contributors=307

Index=323

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알라딘제공
New and faster technology, redefined values, and shifting customer demands are changing the way businesses operate in the twenty-first century. Human resources and business leaders are faced with the challenge of redefining their strategies on leadership, talent, and diversity, while evaluating their operational effectiveness. This book presents the compelling contributions of thought leaders-such as David Ulrich, Rosabeth Moss Kanter, and Jeffrey Pfeffer-who offer a road map for what these leaders can expect. Renowned HR executives also provide their expert advice and prescriptions for the future. The nature of human resources will continue to evolve as the new century progresses-with this book, HR professionals can change with it.

Marc Effron (Darien, CT) is the Global Practice Leader for Hewitt Associates Leadership Practice. His leadership work centers on helping organizations attract, develop and retain top leadership talent. Robert Gandossy (Redding, CT) heads Hewitt's Global Practice Leaders for Talent and has over twenty years' experience in human resources, leadership, and change management. Marshall Goldsmith (Santa Fe, CA) is a founding Director of The Alliance for Strategic Leadership, a consulting organization.



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Praise for Human Resources in the 21st Century

“An all-star cast of authors makes this book a must-read!”

—Edward E. Lawler III, author of Treat People Right!

“Leaders in all three sectors will find Human Resources in the 21st Century a valuable companion in redefining the future of the function and the organization.”

—Frances Hesselbein, Chairman, Leader to Leader Institute

“Imagine cherry-picking the latest thoughts from some of the best minds in the field of Human Resources and then amalgamating it into a book. What an amazing gift to our field! Better yet, the subjects span the thorniest issues facing all of us.”

—John H. Zenger, Vice Chairman, Novations Group, Inc.

“Whip out your pen, write notes in the margin—and armed with the insights in this book—get ready to debate with your HR colleagues and line manager customers the future of the HR activity and your personal contribution.”

—Jim Belasco, bestselling author, consultant, business owner; Co-Executive Director, Knowledge Dialogue

“Human Resources in the 21st Century is part handbook, part manifesto, and part guide to the revolution. It will make you think, and think differently, about what you do and how you do it. And that’s the way it should be. Welcome to the end of Human Resources as we know it.”

—James M. Kouzes, coauthor of The Leadership Challenge; Chairman Emeritus of the Tom Peters Company

“Practical, powerful, and comprehensive, Human Resources in the 21st Century provides the means for leaders to not just morph to meet the challenges of the future of Human Resources—but to adapt with style and integrity. This is an important book for HR leaders and for all working to help people and organizations thrive.”

—Dr. Paul Hersey, Chairman & CEO, Center for Leadership Studies



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