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Tables & Figures=ix
Acknowledgments=xiii
The Author=xv
Introduction=1
PART ONE. GETTING STARTED=13
1. All Problems Are Local:Understanding the Situation=13
2. What's the Point? Agreeing on the Objective=28
3. People Have to Be Interested:Building Relationships=41
Using the Tools=50
PART TWO. PLANNING THE PROJECT=55
4. Size Matters:Determining the Scope=55
5. Less Is More:Constructing Hypotheses=67
6. How, When, and Who? Planning the Effort=83
7. People Have to Be Part of It:Nurturing Commitment=95
Using the Tools=102
PART THREE. DESIGNING THE SOLUTION=105
8. Not Just the Facts:Building the Logic=105
9. If You Can't Choose, You Lose:Designing the Solution=119
10. Who's Going to Do It? Driving Execution=131
Using the Tools=147
Conclusion=148
Appendix A. Mapping Processes=150
Appendix B. Interviewing to Collect Data=161
Notes=182
Index=185
How to Use the CD-ROM=189
Tables
1.1. Details of the Transformation=15
1.2. Elements of the Situation=19
2.1. Stakeholder Analysis=31
3.1. Elements of a Communication Plan=45
4.1. Resource Assessment Matrix=57
4.2. Scoping Diagram Guidelines=60
4.3. Possible Frameworks for Organizing Scoping Diagrams=65
6.1. Six Types of Risk in a Project=85
6.2. Risk Assessment Matrix=85
6.3. Skills Inventory=89
6.4. Work Plan=90
8.1. Flaws in Decision Making=106
9.1. Solution Dimensions=127
9.2. Voting on Solutions=128
B.1. Interview Objectives=163
B.2. Interview Trade-Offs=165
B.3. Interviewee Types and Possible Responses to Them=180
Figures
I.1. Process Details=6
I.2. Designing Solutions Tool Kit=10
1.1. Generic Transformation Process=15
1.2. Simple Transformation=16
1.3. Measurement Process=17
1.4. Rich Picture of a Building Supply Manufacturer's Relationship to Its Customers=23
1.5. Relationships at a Magazine Publisher=24
1.6. What Should Be Going On After a Bank Restructuring of Client Connections=24
1.7. What's Actually Happening After a Bank Restructuring of Client Connections=25
1.8. Another Rich Picture of the Building Supply Manufacturer=26
2.1. Project Relationships=31
2.2. Good Objective=37
4.1. Scoping Diagram=59
4.2. Examples of Scoping Diagrams with Errors=62
4.3. Two Possible Scoping Diagrams for a Single Assignment=63
4.4. Issue Tree=66
5.1. Hypothesis and Supporting Questions=75
5.2. Hypothesis and Supporting Statements=75
5.3. Frames for Statements in Figure 5.2=76
5.4. Supporting Statements That Do Not Fully Support the Hypothesis=78
5.5. Support for the Statements=79
5.6. Data Matrix=80
6.1. Work Breakdown Template=86
6.2. Example Work Breakdown Structure=88
7.1. Divergent Opinions of the Problem-Solving Team and the Client Organization=99
8.1. Logic Diagram Template=107
8.2. Logic Diagram for the Acme Project=112
8.3. Logic Design Flaws=114
8.4. Evolving Logic Diagram=116
9.1. Range of Solution Options=129
10.1. Sample Report or Presentation Structure=136
10.2. Deductive Argument=137
10.3. Inductive Argument=137
10.4. Run-On and Grouped Report Structures=139
10.5. Value of Headlines=141
10.6. Force Field Analysis Template=144
A.1. Processed Cheese Process Flow=151
A.2. Different Views of the Same Process=152
A.3. Boundaries of a Process=153
A.4. Symbols Used in a Process Map=154
A.5. Process Map for Stock Replenishment=155
A.6. Process Details=156
A.7. Evaluating a Process=160
B.1. Sample Interview Guide=168
B.2. Sample Interview Report=179
이용현황보기
Designing Solutions for Your Business Problems will teach you how to curtail investigation and generate and justify ideas without sacrificing thoroughness, creativity, persuasiveness, and fit. You will be able to capitalize on more opportunities, and your problem-solving skills will become more efficient and your solutions more compelling. This book will help you design better solutions and design them faster.
Betty Vandenbosch offers a variety of useful techniques such as the "scooping diagram," which provides a framework for action, and the "logic diagram," which tests the validity of a potential solution. In addition, the book contains illustrative real-life examples of the Designing Solutions approach from a variety of organizations.
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"This book proves that great consulting is not merely a transaction of efficient problem solving, but creative problem finding and building relationships to make it happen." –Richard E. Boyatzis, Professor and chair of organizational behavior at Case Western Reserve University and coauthor of Primal Leadership: Realizing the Power of Emotional Intelligence
"We face business and organizational problems every day. Designing Solutions for Your Business Problems challenges conventional problem-solving approaches and gives the reader a powerful set of tools to develop comprehensive solutions." –James D. Staley, President, Roadway Express
"Betty Vandenbosch is an excellent lexicographer of the problem-solving process, and an interesting teacher. If you have just been put on a cross-functional task force, do yourself a favor. Buy a copy of Designing Solutions for every member of the team. It will open the door to talk about what really matters." –Steven Walleck, Former head of McKinsey & Co.’s Operations Practice
"The book is full of tools, examples, and suggestions for helping managers engage in structured problem solving. Professor Vandenbosch has provided a comprehensive framework which change agents will also find extremely useful." –Kim Cameron, Professor, organizational behavior and higher education, University of Michigan
"Betty Vandenbosch brings a wealth of consulting and academic wisdom to bear, and enables the reader to learn how to integrate deductive and inductive reasoning in problem solving for solutions that can be implemented effectively. The book is clear, well-written, and filled with useful analogies and examples. It is a valuable read for any student or practitioner of leadership and management." –Jon R. Katzenbach, Senior partner, Katzenbach Partners LLC
"Designing Solutions returns you to the basics of problem solving with its structure, yet joyfully reinforces the need for creativity and judgment in the process." –Mary Jane Linn, Information Technology Business and Strategic Services, FirstEnergy Corporation
"This book is an essential read for all management consultants. There is something in it for all staff–whether experienced or less experienced. Betty Vandenbosch gives us clear guidance using a workable structure to identify appropriate interventions in organizations towards innovative and practical solutions." –Alan Beckley, Managing editor, Professional Consultancy, IMC, UK
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