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List of figures and tables ix
Preface xiii
About the author xvii
1 LIS competencies and skills 1
Introduction 1
Competency awareness models 2
Corporate competencies 6
Absolute and tolerant competencies 7
Core and generic competencies 8
Summary 21
2 Training needs analysis 23
Introduction 23
Identifying level, mode and criticality 24
Summary 28
3 Performance appraisal 29
Introduction 29
Types of appraisal 30
Performance related pay 35
Appraisal process 36
Personal development plans 48
4 Curriculum vitae and interviewing tips 55
Introduction 55
Impressing the employer 55
Preparation 56 J
Content 57
Presentation and format of the CV 60
Checking your CV 64
Covering letter 65
Interview tips 67
5 Learning styles 87
Introduction 87
Adult learning 89
Critical thinking 90
Learning styles 91
Conclusion 104
6 Developing courses 107
Systematic approach to planning a training
event 107
Administrative arrangements 116
Training methods 127
Equipment and materials 137
7 Selected course examples 143
8 Informal non-conventional training techniques 179
Introduction 179
Mentoring 179
Coaching 187
Listening skills 195
Questioning skills 200
Observation skills 202
A selection of other training methods 206
9 Facilitation 209
Introduction 209
Task, individual and group 210
Ground rules for good facilitation 216
Conflict situations 218
10 Academic, professional and vocational learning 225
Introduction 225
Learning opportunities 226
Building a professional portfolio: some pointers 231
Example of professional scheme 239
11 Conclusion 245
Appendices
A London Library and Information Development Unit
training needs analysis document 249
B Example of a staff appraisal form 257
C Examples of covering letter and CVs 263
D Examples of icebreakers and energisers 271
E Professional ethics 277
F Chartered Institute of Library and Information
Professionals certification scheme handbook 285
G Chartered Institute of Library and Information
Professionals chartered membership handbook 311
Further reading 345
Bibliography 351
Index 353
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