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Acknowledgements xiii

Notes on contributors xiv

Introducing critical best practice in social work

Karen Jones, Barry Cooper and Harry Ferguson 1

The distinctive contribution of critical best practice perspectives 3

Outline of the best practice covered in the book 5

References 10

PART I CRITICAL BEST PRACTICE: CRITICAL PERSPECTIVES

1 The theory and practice of critical best practice in social work

Harry Ferguson 15

In search of 'best practice' 16

In search of the 'critical' 18

A critical best practice perspective in action 24

The actual social work involved in (best) practice 26

The creative use of statutory powers and their contradictory effects 27

Empathy, skill and critical judgement in practice 29

Culturally sensitive authoritative practice 31

Concluding remarks 33

References 34

2 Beyond anti-oppressive practice in social work: best practice and the ethical use of power in adult care

Alison Gardener 38

Introduction 38

Anti-oppressive practice 39

Colin and Mary 41

Sandra 44

Simon 48

Conclusion 51

References 53

3 Situating person and place: best practice in dementia care

Karen Jones with Imogen Powell 55

Critical practice 55

Critical best practice 56

Amelia 57

Engaging and assessing 57

Responding to dementia 59

Critical practice and dementia care 60

Questioning the taken for granted 60

Anti-oppressive practice and beyond 61

Bureaucracy, managerialism and creativity 62

Balancing the needs of service users and carers 63

Working with risk and change 65

Conclusion 67

References 68

4 Emotional engagement in social work: best practice and relationships in mental health work

Celia Keeping 71

Introduction 71

The challenge of emotional engagement: Being and doing 72

Emotional engagement: Some theoretical influences 74

Crisis: My first meeting with Jane 75

Emotional containment 76

Emotional labour and the needs of the worker 79

An ongoing relationship: Hospital admission 80

An ongoing relationship: Care management 82

Being emotionally held: Consistency and reliability 84

The present day 85

References 87

5 Constructive engagement: best practice in social work interviewing ?keeping the child in mind

Barry Cooper 88

Introduction 88

Constructing social work through relationships and language: We are what we speak 89

The interview and the analysis 93

Case background 94

Conclusion 104

References 105

PART II CRITICAL BEST PRACTICE: INTERVENTIONS AND INTERACTIONS

6 Best practice in social work interviewing: processes of negotiation and assessment

Barry Cooper 109

Introduction 109

The rise of assessment in social work 110

The interview and the analysis 114

References 123

7 Best practice in child protection: intervening into and healing child abuse

Sarah Leigh and Anne Farmer 125

Accessing and researching best practice 125

Best practice examples from the focus group members 127

Applying a Critical Best Practice perspective to Miranda's practice 130

Legislative framework 131

Family background 131

Recent events in the family 132

Some principles of Miranda's best practice 136

The work done to promote family safety 138

Practical wisdom and skill in best practice 140

Moving from high risk to reduced risk 141

Ending the work ?closure 142

Conclusion 143

References 144

8 Best practice in family support and child protection: promoting child safety and democratic families

Harry Ferguson 146

Theoretical approach and the source of best practice 146

The referral and responses to it 149

The process of engagement 150

Improving parenting skills and the practice of intimacy 153

Direct work with the child 154

Working with trauma, anger and other emotions 154

Helping an abusive mother 157

Achieving mastery: Promoting child safety, democratic family relationships and healing 158

References 161

9 Best practice in child advocacy: Matty's story 164

Jane Dalrymple and Hilary Horan

Developing advocacy for children and young people 165

Independent advocacy and critical practice 167

Marty 168

Advocacy practice 175

Key issues in the provision of advocacy 177

References 179

10 Best practice in adult protection: safety, choice and inclusion

Karen Jones and Kate Spreadbury 181

Mr and Mrs Brown 182

The Referral 182

Mrs Brown 190

Mr Brown 192

The protection planning meetings 194

Conclusion 196

References 196

11 Best practice with people with learning difficulties: being seen and heard

Jonathan Coles and Peter Connors 198

Introduction 198

Why involve service users in social care training? 200

Producing the video 201

Service users' voices 204

Independence, choice and agency 205

Legacies of the past 206

Behaviour of care staff 207

The proof of the pudding: responses to the video 208

References 211

12 Best practice in emergency mental health social work: on using good judgement

John O'Gara 213

The context and sources of social worker's power 214

The complexities of gathering and interpreting information 215

The assessment 218

The professionals' decision 223

Safe journey 225

Inter-professional work and skill recognition 226

User perspectives, prevention and community support 227

Conclusion 229

References 230

PART III CRITICAL BEST PRACTICE: PRACTICE SETTINGS AND CULTURES

13 Partnership working as best practice: working across boundaries in health and social care

Pat Taylor and Karen Jones with Des Gorman 235

Introduction 235

Partnership working 236

Working across boundaries 237

Partnership across boundaries with service users and their carers 237

Partnership across boundaries with professionals 238

The practice context: 'Intermediate Care' 240

Mr Green 241

Meeting Mr Green 242

The planning meeting 242

Crossing boundaries and building partnerships 244

References 249

14 Promoting best practice through supervision, support and communities of practice

Judith Thomas and Kate Spreadbury 251

Introduction 251

The context of supervision and support 252

Formal supervision 253

Some reflections on formal supervision 255

Power 256

Game playing and 'mirroring' 257

Informal support and team meetings 259

Groups, peer learning and communities of practice 262

Conclusion 265

References 265

15 Best practice as skilled organisational work

Bruce Senior with Elspeth Loades 267

Introduction 267

The necessity of an organisational perspective 268

Managerialism, professionalism and bureaucracy 270

Operating at the edge 275

The emotional life of organisations 278

Organisational skills and understanding 282

References 284

Concluding reflections on the nature and future of critical best practice

Karen Jones, Barry Cooper and Harry Ferguson 286

The orientation of critical best practice perspectives 286

Towards a new ethics of critical social work practice 290

References 291

Index 293

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What is social work at its best? Social work has laboured too long under a 'deficit' model that focuses on failings and problems of practice. This ambitious book seeks to redress the balance, with its emphasis on best practice, strengths and collaborative partnership. Each of its 16 chapters provides a detailed account of practice, offering a series of vivid windows onto day-to-day social work at its best, framed by concepts and ideas drawn from critical theory. The resulting text combines theory, illustration, evidence and analysis in a way that promotes reflection on what makes good practice and why. Undergraduate and post-qualifying social work students alike will benefit from the insights offered by this rich, wide-ranging and multi-facetted text.

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