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Title page
Contents
SECRETARY'S REVIEW 8
LETTER OF TRANSMITTAL 12
PART 1. Departmental overview 13
1.1. OUR DEPARTMENT 14
PURPOSE 14
ROLE AND FUNCTIONS 14
OUTCOME AND PROGRAMME STRUCTURE 15
ORGANISATIONAL STRUCTURE 16
1.2. PORTFOLIO STRUCTURE 20
MINISTER 20
1.3. OUR PARTNERS AND PORTFOLIO ENTITIES 21
AUSTRALIAN HEARING 21
PARTNERSHIPS WITH AUSTRALIAN GOVERNMENT AGENCIES 21
PARTNERSHIPS WITH STATE AND TERRITORY GOVERNMENTS AND OTHER ORGANISATIONS 22
INTERNATIONAL PARTNERSHIPS 22
PART 2. Report on performance 23
2.1. ANNUAL PERFORMANCE STATEMENT 2015-16 24
2.2. PROGRAMME 1.1 SERVICES TO THE COMMUNITY-SOCIAL SECURITY AND WELFARE 38
FAMILIES 39
PEOPLE WITH DISABILITY AND CARERS 41
OLDER AUSTRALIANS 45
JOBSEEKERS AND STUDENTS 49
2.3. PROGRAMME 1.2 SERVICES TO THE COMMUNITY-HEALTH 54
MEDICARE 54
HEALTH PAYMENTS AND SERVICES 60
PHARMACEUTICAL BENEFITS SCHEME 73
DIGITAL eHEALTH 77
2.4. PROGRAMME 1.3-CHILD SUPPORT 79
CHILD SUPPORT 79
2.5. SERVICES FOR PEOPLE NEEDING OTHER SUPPORT 82
SUPERANNUATION PROGRAMMES 82
VULNERABLE PEOPLE 83
SOCIAL WORK SERVICES 85
RURAL SERVICES 89
INDIGENOUS PEOPLE 89
MONEY MANAGEMENT 92
ANCILLARY SERVICES AND SUPPORT 97
MULTICULTURAL SERVICES 99
EMERGENCY RESPONSES 103
PART 3. Management and accountability 113
3.1. CORPORATE GOVERNANCE 114
GOVERNANCE COMMITTEE FRAMEWORK 115
DEREGULATION AND RED TAPE REDUCTION 116
FUNCTIONAL AND EFFICIENCY REVIEW 117
PROGRAMME AND PROJECT MANAGEMENT 117
3.2. ACCOUNTABILITY AND SCRUTINY 118
EXTERNAL 118
INTERNAL 120
INFORMATION MANAGEMENT 122
SAFEGUARDING PRIVACY 123
COMPENSATING CUSTOMERS 124
RISK MANAGEMENT 124
3.3. COMPLIANCE AND BUSINESS INTEGRITY 126
SOCIAL SECURITY AND WELFARE PROGRAMME COMPLIANCE 126
REVIEWS OF SOCIAL WELFARE PAYMENT DECISIONS 128
DEBT MANAGEMENT 130
SERIOUS NON-COMPLIANCE 131
TASKFORCE INTEGRITY 132
PUBLIC TIP-OFFS 132
FRAUD INVESTIGATIONS 133
CHILD SUPPORT CUSTOMER COMPLIANCE 136
REVIEWS OF CHILD SUPPORT DECISIONS 138
3.4. MANAGEMENT OF HUMAN RESOURCES 140
OUR PEOPLE 140
RECRUITMENT 146
ACCESSIBLE AND INCLUSIVE WORKPLACES 147
STAFF DIVERSITY 147
LEARNING AND DEVELOPMENT 152
WORK HEALTH AND SAFETY AND INJURY MANAGEMENT 154
RECOGNISING EXCELLENCE 157
WORKPLACE GIVING 160
CHARITY FUNDRAISING 160
3.5. ENGAGEMENT AND FEEDBACK 162
CUSTOMER SATISFACTION 162
CUSTOMER FEEDBACK 165
COMMUNITY ENGAGEMENT-GROUPS AND ADVISORY FORUMS 168
RESEARCH 169
3.6. CORPORATE SERVICES 170
PROPERTY 170
ASSETS 170
SECURITY 171
SHARED SERVICES 172
3.7. PURCHASING 174
PROCUREMENT INITIATIVES TO SUPPORT SMALL BUSINESS 174
3.8. CONSULTANCY CONTRACTS 175
3.9. ANAO ACCESS CLAUSE 176
3.10. EXEMPT CONTRACTS 176
3.11. GRANTS 176
3.12. ENVIRONMENTAL MANAGEMENT 176
PART 4. Transforming services and technology 177
4.1. SERVICE DELIVERY TRANSFORMATION 178
DIGITAL AND ONLINE SERVICES 179
FACE-TO-FACE SERVICES 187
SMART CENTRES 189
4.2. SERVICE DELIVERY IMPROVEMENTS 193
SERVICE DELIVERY OPERATING MODEL 193
DHS CHANNEL STRATEGY 193
4.3. INFORMATION AND COMMUNICATIONS TECHNOLOGY 194
SERVICE STABILITY 194
TELSTRA CONTRACT 194
DATA CENTRE CONSOLIDATION 195
ICT SUPPORT FOR OTHER GOVERNMENT AGENCIES 195
PART 5. Financial overview and financial statements 197
5.1 FINANCIAL OVERVIEW 198
STATEMENT OF FINANCIAL PERFORMANCE 198
STATEMENT OF FINANCIAL POSITION 200
5.2 FINANCIAL STATEMENTS 202
PART 6. Appendices 241
APPENDIX A. HUMAN SERVICES (MEDICARE) ACT 1973 REPORT 242
APPENDIX B. CARER RECOGNITION ACT 2010 REPORT AND DISABILITY REPORTING 243
OBLIGATIONS OF ALL PUBLIC SERVICE AGENCIES 243
PEOPLE WITH DISABILITY 244
MORE INFORMATION 245
APPENDIX C. EXTERNAL SCRUTINY 246
AUSTRALIAN NATIONAL AUDIT OFFICE 246
COMMONWEALTH OMBUDSMAN 248
APPENDIX D. FREEDOM OF INFORMATION 249
APPENDIX E. DATA MATCHING 250
DATA-MATCHING PROGRAM (ASSISTANCE AND TAX) ACT 1990 250
DATA-MATCHING PROGRAM OBJECTIVES 250
PROGRAMME CYCLES 251
PRIVACY SAFEGUARDS 251
PROGRAMME MONITORING 252
STATISTICS 252
COST BENEFITS 254
CHRONOLOGY 255
APPENDIX F. STAFFING STATISTICS AND REMUNERATION 258
STAFF PROFILE 258
NON-SENIOR EXECUTIVE SERVICE REMUNERATION 262
PERFORMANCE PAY 263
NON-SALARY BENEFITS 263
SENIOR EXECUTIVE SERVICE REMUNERATION 264
APPENDIX G. WORK HEALTH AND SAFETY 265
WORK HEALTH AND SAFETY ACT 2011-REPORTING 265
APPENDIX H. ADVERTISING AND MARKET RESEARCH 266
COMMUNICATION AND ADVERTISING CAMPAIGNS 266
ADVERTISING COSTS-MEDIA ADVERTISING 266
MARKET RESEARCH PAYMENTS 266
APPENDIX I. ENVIRONMENTAL PERFORMANCE 268
HOW ADMINISTERED PROGRAMMES ACCORD WITH THE PRINCIPLES OF ESD-SECTION 516A(6)(a) 268
HOW THE APPROPRIATION OUTCOME CONTRIBUTED TO THE PRINCIPLES OF ESD-SECTION 516A(6)(b) 268
EFFECT OF ACTIVITIES ON THE ENVIRONMENT-SECTION 516A(6)(c) 268
MEASURES TAKEN TO MINIMISE THE EFFECT OF ACTIVITIES ON THE ENVIRONMENT-SECTION 516(6)(d) 270
MECHANISMS TO REVIEW AND INCREASE THE EFFECTIVENESS OF THOSE MEASURES-SECTION 516(6)(e) 272
APPENDIX J. RESOURCE STATEMENTS AND EXPENSES FOR OUTCOME 1 273
APPENDIX K. CORRECTION OF ERRORS IN THE DEPARTMENT'S 2014-15 REPORT 277
APPENDIX L. COMPLIANCE INDEX 278
GLOSSARY 287
ABBREVIATIONS AND ACRONYMS 291
INDEX 294
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| 등록번호 | 청구기호 | 권별정보 | 자료실 | 이용여부 |
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