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자료명/저자사항
Amazon : how the world's most relentless retailer will continue to revolutionize commerce / Natalie Berg and Miya Knights. 인기도
발행사항
London ; New York, NY : Kogan Page Limited, 2019.
청구기호
381.142065 -A19-1
자료실
[서울관] 서고(열람신청 후 1층 대출대)
형태사항
vii, 258 pages : illustrations ; 24 cm
표준번호/부호
ISBN: 9780749482794
ISBN: 9780749497729
ISBN: 9780749482800
제어번호
MONO2201906371
주기사항
Includes bibliographical references and index.

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01 It’s an Amazon world
02 Why Amazon is not your average retailer: introduction to retail strategy
03 The Prime ecosystem: redefining loyalty for today’s modern shopper
04 Retail apocalypse: reality or myth?
05 End of pure-play e-commerce: Amazon’s transition to bricks and mortar retailing
06 Amazon’s grocery ambitions: create a platform to sell you everything else
07 Whole Foods Market: a brave new era
08 A private label juggernaut: here comes the squeeze
09 Technology and frictionless retail
10 AI and voice: the new retail frontier
11 Store of the future: how digital automation will enrich the customer experience
12 Store of the future: shifting from transactional to experiential
13 Retail fulfilment: winning the customer over the final mile
14 The last-mile infrastructure
15 Conclusion: peak Amazon?
Index

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  • 출판사 책소개 (알라딘 제공)

    What is the secret to Amazon's success? What does the ecommerce giant have in store for the future? Explore the disruptive new retail strategies of the world's most relentless retailer and gain valuable lessons that can be applied to any business in the ecommerce sector, with original insight from the company as it continues to revolutionize itself even further.

    The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are shifting their business models and customer engagement strategies to ensure they survive. The rise of online shopping, and its primary player, Amazon, is at the heart of these changes and opportunities.

    Amazon's relentless dissatisfaction with the status quo is what makes it such an extraordinary retailer. This book explores whether Amazon has what it takes to become a credible grocery retailer, and as it transitions to bricks and mortar retailing, investigates whether Amazon's stores can be as compelling as its online offering.

    Exploring the ecommerce giant's strategies, Amazon offers unique insight into how innovations such voice technology, checkout-free stores and its Prime ecosystem, will fundamentally change the way consumers shop.

    Written by industry leading retail analysts who have spent decades providing research-based analysis and opinion on retail strategy and enterprise technology use in retail, Amazon analyzes the impact these initiatives will have on the wider retail sector and the lessons that can be learned from its unprecedented rise to dominance - as stores of the future become less about transactions and more about experiences.

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