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Foreword
Preface: How This Trilogy Came About
Introduction: Diverse and Equitable Enterprises Will Transform the World
Part 1: The Five Disciplines of Inclusive Organizations
1. Discipline 1: Manage the Risk
2. Discipline 2: Explode the Awareness
3. Discipline 3: Maximize the Talent Systems
4. Discipline 4: Master the Logistics
5. Discipline 5: See the Marketplace
6. How Do We Know It Works? Measuring Success of the Five Disciplines
Part 2: The Four Vital Tasks
7. Vital Task 1: Diversify Leadership
8. Vital Task 2: Eradicate Polarization
9. Vital Task 3: Achieve Justice
10. Vital Task 4: Save the Planet
Conclusion: The Irrevocable Responsibility to Use Power for Good
Appendix A: How to Create Your Own Best-in-Class DE&I Scorecard
Appendix B: How DE&I Enables Environmental, Social, and Governance (ESG)
Appendix C: Research Methodology of a Korn Ferry Root Cause DE&I Diagnostic
Appendix D: Summary: The Five Disciplines of Inclusive Organizations
Notes
Bibliography
Acknowledgments
Index
About the Authors
About Korn Ferry

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A comprehensive new model for creating inclusive organizations, illuminating the vital role that inclusion plays in developing solutions to the critical social, environmental, and leadership challenges we face.

Most organizational DE&I efforts are focused on changing individual behaviors. But unless you change the organizational structures—the practices, processes, and systems that surround and support individual behaviors—your change efforts will not take root. Structural inclusion makes behavioral inclusion stick.

Andrés Tapia and Fayruz Kirtzman have found that five disciplines encompass the structures, mindsets, behaviors, and accountabilities required for creating inclusive organizations that will have transformational impact not only on their culture and people but also on society and the planet:

1: Manage the Risk: know how to deal with the legal, reputational, and cultural risks of either doing the wrong thing, or not doing the right thing.
2: Explode the Awareness: make sure leaders and employees are deeply informed about, and publicly committed to, the value of DE&I.
3: Maximize the Talent Systems: ensure that leaders and managers display inclusive behaviors when they manage and optimize talent.
4: Master the Logistics: integrate DE&I into operations in ways that lead to improved efficiencies.
5: See the Marketplace: expand to new consumer market segments, enhance cross culturally competent customer service, and form effective partnerships with overlooked communities.

The authors provide assessment tools and case studies of organizations that have implemented each discipline, highlighting what worked and what tripped them up. And they take a wider view, showing how inclusive organizations practicing the five disciplines can address what they call society’s four vital tasks: diversify leadership, eradicate polarization, achieve justice, and save the planet. This is a complete guide to how to make your organization a systematic, process-oriented engineer of change for the full range of your stakeholders.

Reviews

“As someone who is committed to bold DEI ambitions for our organization and who has been humbled by what it takes to make tangible progress, this is an invaluable playbook to turn goals into impact—or as the authors say, ‘turn DEI passion into DEI competency.’ Required reading for all who believe in the power of inclusivity in their business.”
—Albert Baladi, President and CEO, Beam Suntory
 
“One of the most critical challenges that business leaders face today is the transformation to more diverse and equitable organizations. This book is a brilliant roadmap, structured around five key capabilities that organizations should embrace to successfully navigate the complex landscape ahead.”
—Gerardo Norcia, CEO and Chairman, DTE Energy
 
“The most thoughtful framework I have seen yet for CEOs as we navigate DEI journeys within our organizations. The 5 Disciplines provide a guide not only on how to advance inclusivity within the organization but also on how to hold ourselves and our teams accountable at every stage of the process.”  
—Sandra Cordova Micek, President and CEO, WTTW
 
“A clear and pragmatic resource for all DEI professionals who want a holistic and inclusive approach to implementing DEI in their organizations. It provides great real-life examples and the 5 Disciplines model helps assess where your organization is in the DEI journey. Finally, a book that links the importance of employee equity and inclusion to company profits and sustainability!” 
—Andrea Mantilla, Vice President, People Development and Learning, A+E Networks

About the Author

Andrés Tapia is a senior client partner and diversity and inclusion global strategist at Korn Ferry. He has twenty-five years of consulting experience with Global 500 organizations as well as non-US multinationals in Brazil, South Korea, and India and across Latin America. He is also the author of The Inclusion Paradox and Auténtico: The Definitive Guide to Latino Career Success. He resides in Chicago. 
Fayruz Kirtzman is a senior client partner and thought leader in Korn Ferry’s Diversity, Equity & Inclusion Practice and leads the diversity, equity & inclusion diagnostic suite of solutions. She is a native of Koln, Germany and currently resides in New York City.

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