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Contents
Foreword 4
Acknowledgements 5
Acronyms and terminology 9
Executive summary 10
Background 10
Definitions 10
Sample description 10
Perceptions of misuse of personal information 11
Experience of misuse of personal information 11
Losses, costs and consequences resulting from the misuse of personal information 12
Reporting the misuse of personal information 12
Behavioural changes arising from the misuse of personal information 13
The most serious occasion of misuse of personal information in the previous 12 months 13
Characteristics of those who experienced misuse of personal information in the previous 12 months 14
Significant relationships 14
No significant relationships 15
Conclusions 15
Introduction 16
Prior research into identity crime and misuse 17
Method 20
Research design 20
Survey questions 20
Sampling 21
Weighting of data 21
Analysis 21
Results 23
Characteristics of the sample 23
Perceptions of misuse of personal information 27
Experience of misuse of personal information 29
Losses, costs and consequences resulting from the misuse of personal information 33
Reporting the misuse of personal information 38
Behavioural changes arising from the misuse of personal information 42
The most serious occasion of misuse of personal information in the previous 12 months 43
Type of information 43
Source of information 45
Misuse of information 45
Detection methods 46
Out-of-pocket losses 47
Funds recovered 49
Characteristics of those who experienced misuse of personal information in the previous 12 months 50
Discussion 55
Perceptions of misuse of personal information 55
Experience of misuse of personal information 55
Losses, costs and consequences resulting from the misuse of personal information 56
Reporting the misuse of personal information 57
Behavioural changes resulting from the misuse of personal information 58
The most serious occasion of misuse of personal information in the previous 12 months 59
Characteristics of those who experienced misuse of personal information in the previous 12 months 60
Previous studies 60
AIC identity crime survey findings 61
Conclusions 62
The risk environment 62
Identity crime impact and harms 62
Responses 63
Incident and victim characteristics 63
References 64
Appendix 1. Identity crime and misuse survey 2014 66
Table 1. Respondents by place of normal residence 23
Table 2. Respondents by gender 24
Table 3. Respondents by age 24
Table 4. Respondents by language most often spoken at home 25
Table 5. Respondents who identified as Aboriginal or Torres Strait Islander 25
Table 6. Respondents by individual gross income 2013-14 26
Table 7. Respondents' perceptions about the seriousness of misuse of personal information 28
Table 8. Respondents' perceptions about the risk of misuse of their personal information in the next 12 months 28
Table 9. Respondents' awareness of victim certificates 29
Table 10. Respondents who experienced misuse of their personal information at any time in the past by place of normal residence (unweighted data) 30
Table 11. Respondents who experienced misuse of their personal information in the past 12 months by place of normal residence (unweighted data) 31
Table 12. Summary statistics for financial losses over 12 months 33
Table 13. Consequences experienced as the result of personal information being misused in the previous 12 months 37
Table 14. Government agencies and business organisations reported to and satisfaction with the response 39
Table 15. Reasons for not reporting misuse of personal information 41
Table 16. Behavioural changes resulting from the misuse of personal information 42
Table 17. Types of personal information respondents believed were misused in the most serious occasion in the previous 12 months 43
Table 18. How personal information was obtained on the most serious occasion in the previous 12 months 45
Table 19. How personal information was misused on the most serious occasion in the previous 12 months 46
Table 20. How misuse of personal information was detected on the most serious occasion in the past 12 months 47
Table 21. Summary statistics for financial losses on the most serious occasion 48
Table 22. Contingency table for misuse of personal information in the previous 12 months and Indigenous status (expected frequencies are shown in parentheses) 51
Table 23. Contingency table for misuse of personal information in the previous 12 months and individual gross income (expected frequencies are shown in parentheses) 51
Table 24. Contingency table for misuse of personal information in the previous 12 months and perceptions about the risk of misuse of personal information in the next 12 months (expected frequencies are shown in parentheses) 52
Table 25. Contingency table for place of normal residence of participants who experienced misuse of personal information in the previous 12 months and information lost or stolen from theft of mail (expected frequencies are shown in parentheses) 53
Figure 1. Percentage of respondents reporting identity crime-related victimisation over the preceding 12 months, by survey and year 18
Figure 2. Percentage of respondents reporting identity crime-related victimisation over their lifetime, by survey and year 19
Figure 3. Number of hours spent the previous week using a computer or computerised device 26
Figure 4. Number of hours spent the previous week using a computer or computerised device for work-related activities 27
Figure 5. Number of separate occasions participants believed their personal information had been misused 32
Figure 6. Distribution of financial losses experienced in the preceding 12 months 34
Figure 7. Distribution of funds reimbursed or recovered in the preceding 12 months 35
Figure 8. Average financial loss by age and gender 36
Figure 9. Respondents who were satisfied or very satisfied with the response, by agency 40
Figure 10. Number of types of personal information misused in the most serious occasion in the past 12 months (unweighted data) 44
Figure 11. Distribution of financial losses experienced on the most serious occasion in the preceding 12 months 49
Figure 12. Distribution of funds reimbursed or recovered in the most serious occasion in the preceding 12 months 50
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