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국회도서관 홈으로 정보검색 소장정보 검색
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Title page

Contents

1.0. Purpose of this document 6

2.0. Introduction 7

2.1. Context 7

2.2. Objectives 7

2.3. Engagement scope 8

2.4. Overview of Tasks 9

3.0. Task 1: Key findings of analysis of country performance in eGovernment benchmarking exercises 2012-2016 11

3.1. Introduction and Approach 11

3.2. Methodology 11

3.2.1. Country view per Benchmark 11

3.2.2. Country Ranking per Benchmark 13

3.2.3. Country Ranking per Life event 15

3.3. Findings and Analysis 16

3.3.1. Hypotheses with a likely high impact 16

3.3.2. Hypotheses with a likely medium impact 18

3.3.3. Hypotheses with likely limited impact 21

4.0. Task 2: Good practice: extracting learning from the benchmarks 22

4.1. Approach 22

4.2. Key considerations to select case studies 22

4.3. Case study template definition 22

4.4. Criteria to select case studies 23

4.5. Scoring of case studies 24

4.5.1. Methodology 24

4.5.2. Case study structure 25

4.5.3. Selected case studies 26

4.5.4. Key success factors 27

4.5.5. Additional good practice 28

4.6. Case studies 29

4.6.1. Belgium: Life event scan - Taking Digital Service Experience to the Next Level 29

4.6.2. Malta: Jobsplus portal - Job Matching in an Instant 31

4.6.3. Italy: Bari - eGovernment web platform and the Urban Control Center (Municipality of Bari) - When the Municipality Places Users at the Center of Its Actions 35

4.6.4. Spain: Catalonia one stop shop - Putting Business in the Spotlight of Public Policy 39

4.6.5. Portugal: Citizen Portal or Portal do Cidadao - One Portal to Host All Public E-Services 44

4.6.6. Slovenia: Central Register of Population - Consolidation of a Digital Public Register 48

4.6.7. Austria: child benefits without application - Child Benefits without Lifting a Finger 54

4.6.8. Latvia: Social network profile self-service verification by use of national eID: eID as a Universal Means of Identification 58

4.6.9. Hungary: eSzja bevallas portal - Tax e-Filing at the Touch of Your Fingertips 60

5.0. Task 3: Final report: Policy recommendations 63

5.1. Introduction and Approach 63

5.2. Common recommendations 63

5.3. Country actionable recommendations 66

5.3.1. Austria 66

5.3.2. Belgium 71

5.3.3. Bulgaria 75

5.3.4. Croatia 78

5.3.5. Cyprus 81

5.3.6. Czech Republic 85

5.3.7. Denmark 88

5.3.8. Estonia 91

5.3.9. Finland 96

5.3.10. France 102

5.3.11. Germany 105

5.3.12. Greece 109

5.3.13. Hungary 112

5.3.14. Iceland 118

5.3.15. Ireland 124

5.3.16. Italy 128

5.3.17. Latvia 136

5.3.18. Lithuania 143

5.3.19. Luxembourg 149

5.3.20. Malta 154

5.3.21. Montenegro 159

5.3.22. Netherlands 163

5.3.23. Norway 168

5.3.24. Poland 172

5.3.25. Portugal 176

5.3.26. Romania 183

5.3.27. Serbia 188

5.3.28. Slovakia 191

5.3.29. Slovenia 196

5.3.30. Spain 201

5.3.31. Sweden 208

5.3.32. Switzerland 212

5.3.33. Turkey 216

5.3.34. United Kingdom 219

Appendix 225

Figures

Figure 1. Parameter #1: Select by country 12

Figure 2. Parameter #2: Select by top level benchmarks or detailed ones 12

Figure 3. Scoring per top level benchmark over 4 years 13

Figure 4. Overview of results per year and per benchmark 13

Figure 5. Zoom on performance of country on Business Mobility top level benchmark 13

Figure 6. Parameter: select benchmark 14

Figure 7. Results : scoring per country 14

Figure 8. Overview of results per life event, per year and per country 15

Figure 9. Overview of scoring per life event for each country over multiple years 15

Figure 10. Graphical overview of scoring per life event for each country over multiple years 16

Figure 11. Combination of top-down and bottom up approach 22

Figure 12. Case study template 23

Figure 13. List of criteria 23

Figure 14. Detailed list of impact criteria with description of scoring levels 24

Figure 15. Detailed list of execution criteria with description of scoring levels 24

Figure 16. List of selected final case studies 26

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