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22대 대한민국 국회 국회정보길라잡이 국회의원검색
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Title page

Contents

Highlights 2

Letter 5

Background 9

Selected Agencies Chose USA Staffing for Various Reasons but Some Do Not Routinely Solicit Feedback to Improve Training Resources 14

Selected Agencies Chose USA Staffing for Various Reasons and Assess Performance to Ensure Talent Acquisition Needs Are Met 14

Selected Agencies Support USA Staffing Users, but Some Do Not Routinely Solicit Feedback to Improve Training Resources 15

OPM Assessed Cybersecurity Risks, but Did Not Identify Potential Risks from Expired Interconnection Agreements 20

OPM's USA Staffing Management Includes Customer Support but Lacks Certain Documented Procedures for Managing Interagency Agreement Data 23

OPM Supports Customers with a Variety of Resources and Communication Methods 23

OPM Does Not Have Certain Documented Procedures to Manage Interagency Agreement Data Quality 24

Conclusions 28

Recommendations for Executive Action 29

Agency Comments 29

Appendix I: USA Staffing Interagency Agreements during Fiscal Year 2022 and Customer Agencies and Offices 31

Appendix II: Comments from the Department of the Interior 36

Appendix III: Responses from the Office of Personnel Management 38

Appendix IV: GAO Contact and Staff Acknowledgments 40

Figures

Figure 1. Selected USA Staffing Tasks that Federal Agencies Perform When Hiring a New Employee 10

Figure 2. Interagency Agreement (IAA) Process for Federal Agencies Selecting USA Staffing 12

Figure 3. Available USA Staffing Training to Selected Federal Agencies' Human Capital Professionals 17

Figure 4. NIST Assessment Steps Implemented by the Office of Personnel Management for USA Staffing as of April 2023 22

Figure 5. Overview of the Office of Personnel Management's (OPM) USA Staffing Interagency Agreement (IAA) Data Collection and Management 25

Appendix Tables

Table 1. USA Staffing Interagency Agreements during Fiscal Year 2022 and Customer Agencies and Offices 31

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