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국회도서관 홈으로 정보검색 소장정보 검색
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Title page

Contents

Acknowledgments 7

About This Collection 8

CHAPTER 1. The Power of Measurement and Analytics for Better Public Administration 9

CHAPTER 2. Understanding Public Administration from Administrative Data 18

CHAPTER 3. Understanding Public Administration from Surveys of Public Servants 26

CHAPTER 4. Understanding Public Administration through Impact Evaluations 35

CHAPTER 5. Understanding Public Administration from the Outside 43

CHAPTER 6. Croatia: Influencing Productivity through Improved Management 53

CHAPTER 7. Estonia: Influencing the Local Policy Environment with Data 56

CHAPTER 8. Lithuania: Confronting Bias with Survey Data 60

CHAPTER 9. Romania: Restructuring Recruitment to Improve Public Administration 63

CHAPTER 10. The Slovak Republic: Benchmarking Local Government Performance 66

APPENDIX A. Project Background 70

BIBLIOGRAPHY 72

Figure 1.1. Variation in Productivity of Business License Case Processing by Individual and District Office, the Slovak Republic 14

Figure 1.2. Map of Public Administration 15

Figure 2.1. Major Sources of Administrative Data 22

Figure 3.1. Management Quality across Public Administration Organizations, Lithuania 29

Figure 3.2. Job Satisfaction by Country in Europe 31

Figure 4.1. Impact Evaluation Cycle 38

Figure 4.2. Ministry of Health Email Sent to School Administrators in Lithuania 41

Figure 5.1. Citizens' Satisfaction with Local Government by Region, Estonia 45

Figure 5.2. Public Sector as a Share of All Workers with Tertiary Education, by Country 49

Figure 5.3. Public Sector Wage Premium by Country 49

Figure 5.4. Public Sector Wage Premium by Region over Time, 2004-18 50

Figure 6.1. Average Motivation Level by Central Government Organization, Croatia 53

Boxes

Box 1.1. Regional Variation in Government Quality in Europe 13

Box 1.2. We Didn't Say This Was Going to Be Easy: Key Challenges for Government Analytics in Europe 16

Box 2.1. DIME Analytics Resources 21

Box 2.2. Measuring Information Use in Government 24

Box 2.3. What Might Be: Making Administrative Data Work Better 25

Box 3.1. Existing Survey Efforts 32

Box 4.1. How Do Impact Evaluations Work? 37

Box 4.2. Development Impact at the World Bank 39

Box 7.1. Using Administrative Data to Improve Health Care in Estonia 58

Box 10.1. Analytics Teams in Public Administration Worldwide 68

Maps

Map 2.1. Variation in Productivity of Social Security Case Processing, Italy 20

Map 2.2. Variation in Productivity of Environmental Departments, the Slovak Republic 20

Map 3.1. Management Quality across Local Governments, Estonia 28

Map 3.2. Management Quality across District Offices, the Slovak Republic 28

Map 3.3. Share of Public Servants Who Received a Performance Evaluation across Local Governments, Estonia 29

Map 4.1. Variation in Schools' Uptake of Mental Health Training by Region, Lithuania 40

Map 5.1. Citizens' Perceptions of Priority Alignment with Local Governments, Estonia 46

Map 5.2. Public Sector Employment as a Share of Paid Employment, by Country 48

Map 7.1. Level of Governance Quality by Local Government in Estonia, 2021 56

Map 8.1. Share of Students Who Experienced Mental Health Challenges by Municipality, Lithuania, Fall 2020 60

Map 10.1. Government Effectiveness Scores by Region in the Slovak Republic, 2021 66

Box Figures

Figure B3.1.1. Leadership (Communication of Mission) by Country 33

Figure B4.2.1. DIME's Operating Model 39

Figure A.1. Project Timeline 70

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