Title Page
Contents
초록 8
Abstract 10
I. Introduction 12
II. Research Background 15
A.Definition of Requirements 15
B.Importance of Requirement Management 16
C.Goal and Scenario Modeling 17
D.KANO model 18
E.Analytic Hierarchy Process (AHP) 20
F.Value Co-Creation 20
G.Service Development Life Cycle 21
III. Proposed Framework 23
A.Design Time 25
B.Run Time 28
IV. Real World Case 34
A. Design Time 34
B. Run Time 47
V. Conclusion 55
References 58
Table 1. Sample Pair-wise Matrix 27
Table 2. Service goal 1's scenario Pair-wise matrix 38
Table 3. Service goal 2's scenario Pair-wise matrix 40
Table 4. Existing each level's goals and scenarios for HRS. 48
Table 5. Components of New Requirement 1. 51
Table 6. Components of Existing Service Goals. 51
Table 7. Components of New Requirement 2. 52
Table 8. Components of Interaction Goal 1-2. 52
Table 9. Components of New Requirement 3. 53
Table 10. Components of Service Goal 1. 53
Table 11. Components of New Requirement 4. 54
Figure 1. Service Development Life Cycle 22
Figure 2. Proposed Methodology for Service Requirements Management 23
Figure 3. KANO Model 26
Figure 4. Goal Comparison Process 30
Figure 5. Sample comparison process using ATM example 31
Figure 6. Goal Comparison Process 47
Figure 7. Mapping result 54