Title Page
ABSTRACT
Contents
1. INTRODUCTION 10
1.1. Background 10
1.2. Statement of the Problem 12
1.3. Research Questions and Objectives of the Study 13
1.4. Significance of the Study 14
1.5. Scope of the Study 14
1.6. Organization of the Thesis 15
2. LITERATURE REVIEW 17
2.1. Concepts and Definitions of E-government 17
2.2. E-government Services and Users' Satisfaction 19
2.3. Stages of E-government Development 22
2.4. Interfaces of E-government 27
2.5. The determinants of users' satisfaction 29
2.5.1. Security 30
2.5.2. Efficiency 31
2.5.3. System's Support 31
2.5.4. Convenience 32
2.5.5. Reliability 33
2.5.6. Transparency 33
2.5.7. Balancing the Qualities 34
2.6. E-government and Nepal 35
2.6.1. Leadership 38
2.6.2. Policy and Legal Support 39
2.6.3. Institutional Support 40
2.6.4. Programs and Services 41
2.6.5. Infrastructure and Resources 42
2.7. Evaluation of Present E-government Situation 43
2.7.1. Strength of E-government 44
2.7.2. Weakness 45
2.7.3. Opportunities from E-government 46
2.7.4. Threats for E-government 47
2.8. Research Gap 48
3. RESEARCH METHODOLOGY 50
3.1. Research Design 50
3.2. Qualities of E-services 53
3.3. Socioeconomic Characteristics 54
3.4. Satisfaction 54
3.5. Hypothesis 55
3.6. Data Collection 56
3.6.1. Survey Questionnaire 56
3.6.2. Sample Selection 57
3.6.3. Data Processing 58
4. DATA ANALYSIS 59
4.1. Consistent Measurement Scale 59
4.2. Appropriate dataset and Significant Correlations Among Variables 60
4.3. Different Pattern and Trend of the variables 63
4.4. No Significant Difference in Means between Groups 75
4.5. Linearly Positive Relationship between Variables 76
4.6. Convenience Emerges as the Most Dominant Factor 78
5. RESULT 82
6. CONCLUSION AND RECOMMENDATION 83
6.1. Conclusion 83
6.2. Recommendations 85
6.3. Limitations and Future Research Directions 86
BIBLIOGRAPHY 87
APPENDIX 91
초록 96
Table 1. Least Developed Countries (LDCs) with the highest EGDI value 11
Table 2. Variable Summary 52
Table 3. Reliability of the groups 59
Table 4. Rotated Component Matrix 61
Table 5. Total Variance Explained 62
Table 6. Frequency based on Age 64
Table 7. Frequency based on Education level 66
Table 8. Frequency based on Gender 68
Table 9. ANOVA (Satisfaction with Education level) 76
Table 10. ANOVA (Satisfaction with Ages) 76
Table 11. ANOVA (Satisfaction with Gender) 76
Table 12. Correlation Summary 78
Table 13. Regression Summary 79
Table 14. Hypothesis Test Result 80
Figure 1. Stages of E-Government 24
Figure 2. Stages of E-Government 26
Figure 3. E-government: Relationship among Government, Citizen and Business 29
Figure 4. Research Design 51
Figure 5. Respondents based on Ages 70
Figure 6. Respondents based on Gender 71
Figure 7. Respondents based on Education level 71
Figure 8. Convenience with Ages 72
Figure 9. Satisfaction with System's support 73
Figure 10. Efficiency with Ages 73
Figure 11. Satisfaction with Education level 74
Figure 12. Satisfaction with Ages 75
Figure 13. Satisfaction with Gender 75