There is quite high turnover in the food service industry as compared with the others. Frequent turnover is a big loss to a company considering the high cost of education and training of newcomers. And a food service is a labor-intensive industry selling the invisible service especially depending on human power than any other industries.
In this kind of industry, turnover has a great influence on organization and management outcomes. High turnover causes the expense of alternative man power hiring and training cost, deterioration of service quality, increase of management tension of human resource, and decrease of organizational integrity and left employee's satisfaction.
These malfunctions of turnover, the cost burden and the negative effects of organization atmosphere, have a role of collapse the internal steadiness of organization in these competitive days.