This study aims to identify the attributes for medical service quality in Daejeon metropolitan city using IPA. Through documentary records and making of models of this research, we used variables of medical service quality. The results are as follows. First, as the result of analyzing the factors for medical service quality, 5 factors of ‘expertise’, ‘reliability’, ‘hospitality’, ‘accessibility’, and ‘convenience’ were derived. Second, difference of t-test between importance-performance was that there were statistically significant difference (p<0.01) in ‘expertise’, ‘reliability’, ‘hospitality’, ‘accessibility’, and ‘convenience’. Third, as for quadrant I (Keep up the Good Work) in assessing the results of IPA, attributes relating to ‘reliable medical service’, ‘solve interested’, ‘medical advice available time’, ‘equipped with the latest medical equipment’, ‘employees dressed in neat’, ‘clean toilet’, ‘medical knowledge of doctors and nurses’, ‘promised health care providers’, ‘ensure safety and reliable’, ‘trusted medical’ requires sustainable attention to enhance satisfaction as key factors. Forth, as for quadrant II(concentrate here) in assessing the results of medical service quality, attributes relating to ‘keeping work-related appointments’, and ‘provide medical services within the time promised’ requires to manage, enhance satisfaction as key factors. Finally, medical service qualities were found to have significantly positive(+) effects on customer satisfaction.