Contents 1
(The) implications of providing voice-based chatbots in public service for digital inclusion and public communication / Jinsoon Song 1
Abstract 1
Introduction 1
Voice Chatbot Usages in Governments Worldwide and the Definition of the Digital Divide of the Socially Vulnerable 4
Research Method and Results 9
Results 16
Considerations of Government Agencies with Voiced Chatbot Service 18
Implications of Overcoming the Digital Divide with Voice-Based Public Services 30
Conclusion 33
References 37
Biographical Note 43