The purpose of this study was to provide the Effect of Satisfaction with Hotel non-face-to-face services on relationship continuity intention. Non-face-to-face services are also increasing in the hotel industry. In addition, this study derived results by conducting demographic difference analysis. As a result, all of the hypotheses of this study were found to be significant. Hotel non-face-to-face service quality, customer satisfaction, and relationship continuity intention all have a positive influence. The demographic T-TEST and ANOVA of the survey subjects were conducted to find out the differences according to characteristics. Based on previous studies that show that customer expectations and performance have a direct effect on customer satisfaction, an expanded EDT(Expectation- Disconfirmation Theory) was used. Therefore, this study provides academic and practical implications for hotel non-face-to-face service quality. For the purpose of this study, empirical analysis using SPSS was performed.