Since the COVID-19 pandemic, due to the rapid increase in interest in wellness among modern people, the hotel industry is also introducing wellness elements to provide differentiated services. Therefore, in this study, we wanted to find out how the specialized service quality attributes of wellness hotels affect customer usage attitudes and customer satisfaction. The service quality attribute was based on SERVQUAL's five-dimensional model, and the relationship between service quality and user attitude, user attitude and customer satisfaction relationship, and service quality and customer satisfaction was analyzed. As a result of the study, it was found that the four attributes of fluidity, responsiveness, confidence, and empathy had a significant effect on user attitude and satisfaction, and user attitude had a significant effect on customer satisfaction, but reliability did not have a significant effect on both user attitude and satisfaction. The sample of this study was from customers who visited Jeongseon Park-Roche, Jecheon Resom Forest, and ANANTI in the last one year, and a total of 370 questionnaires were distributed, and 347 samples were used for the study, excluding 23 samples.