The purpose of this study is to provide research results and implications that can be applied to all fields related to robot services in the future food service industry by understanding the robot services required in the food technology era through qualitative research on robot service acceptance for consumers of technophobia and technophilia. The study subjects conducted individual interviews with consumers who had experience using serving robots and kiosks within the last 3 months. Data collection for this study was conducted through individual interviews, which were collected through procedures such as selecting study participants, confirming consent after explaining the purpose of the interview, and conducting interviews. The purpose of the study was revealed for the study participants and conducted for two months from November 2023. The research results derived three key categories: perception of robot service, acceptance of robot service according to personal disposition, and acceptance of robot service according to menu price. Two subcategories were derived for each core category, and 19 codes were derived based on previous studies.