Chapter 01 입사 첫 날(인사와 사무기기 이해)················································002Chapter 02 조직구조 익히기와 상사정보관리·················································022Chapter 03 비서의 출퇴근 업무 ·································································044Chapter 04 사무환경관리··········································································064Chapter 05 직무분석과 업무일지································································082Chapter 06 업무계획 및 관리 ···································································· 102Chapter 07 예약 업무 ·············································································· 114Chapter 08 손님 응대업무 ········································································ 132Chapter 09 상사 일정관리 업무 ································································· 148Chapter 10 업무 양식 모음과 유용한 표현들 ················································· 162