국문요약 ····················································································1제1장 박형민서론 ·························································································11제1절 법무수요조사의 의의 ···································································13제2절 외국의 법무수요조사 사례 ···························································161. 법무수요조사 연구 동향 ····································································162. 선행 법무수요조사에서의 주요 발견 ·················································19제3절 보고서의 구성 ··············································································21제2장 이선형법무수요조사의 조사개요 및 조사내용 ··································25제1절 조사개요 ·······················································································271. 조사목적 ···························································································272. 조사실시 ···························································································283. 조사내용 ···························································································28제2절 조사설계 ······················································································291. 설문지의 구성 ···················································································292. 설문지의 주요 내용 ···········································································30제3절 소결 ·····························································································36iv 법무 수요조사(Legal needs survey)제3장 이선형응답자 특성과 법에 관한 일반 인식 ·······································39제1절 표본의 특성 ·················································································411. 모집단 ·······························································································412. 표본추출틀 ························································································423. 층화 및 표본 배분 ·············································································434. 가중치 부여 및 추정 ··········································································455. 응답자 특성 ·······················································································48제2절 법에 대한 일반 인식 ····································································511. 법에 대한 인식 ··················································································512. 법 준수 수준 ······················································································53제3절 정보접근성 ··················································································571. 정보의 출처 ·······················································································572. 법 지식과 신뢰 ··················································································59제4절 법제도 경험 ·················································································611. 행정기관 민원상담 또는 소비자 보호단체 ·········································612. 행정 또는 공공기관의 조정/중재/알선/협상 서비스 ·························623. 재판을 위한 법원 ···············································································63제5절 소결 ·····························································································64제4장 임정재법적 문제 경험 ········································································67제1절 법무 문제 분포 ·············································································691. 영역별 법무 문제 경험 ······································································692. 법무 문제/분쟁 경험 식별 ·································································70제2절 응답자 특성별 법무 문제/분쟁 경험 ·············································731. 응답자 특성별 문제/분쟁 경험 비율 ··················································732. 응답자 특성별 문제/분쟁 경험 횟수 ··················································81목차 v제3절 소결 ·····························································································821. 법무 문제/분쟁 분포 결과 ·································································822. 응답자 특성별 법무 문제/분쟁 경험 결과 ··········································83제5장 임정재법무 문제의 진행과정 ·····························································85제1절 법무 문제의 심각성 ······································································871. 문제의 심각성 ···················································································872. 문제의 원인 및 상의 대상 ··································································96제2절 법무 문제 해결 도움의 출처 ·························································971. 정보를 얻은 매체 ···············································································972. 정보·조언을 얻은 사람이나 조직 ·······················································983. 조언을 구하지 않은 이유 ···································································984. 문제 진행과정 ···················································································99제3절 법무 문제의 시작과 종결 ···························································1021. 문제의 시작 및 종결 ········································································1022. 법무 문제 해결 비용 ········································································106제4절 법무 문제의 종결결과에 대한 인식 ············································1091. 종결결과에 대한 인식 ·····································································1092. 문제의 영향력 ·················································································111제5절 소결 ···························································································1121. 법무 문제의 심각성 ·········································································1122. 법무 문제 해결 도움의 출처 ····························································1133. 법무 문제의 시작 및 종결 ·······························································1144. 법무 문제의 종결결과에 대한 인식 ·················································115제6장 박형민초점집단 면접 ·······································································117제1절 초점집단면접 개요 ·····································································119vi 법무 수요조사(Legal needs survey)1. 집단 1: 장애인 ················································································1192. 집단 2: 저소득층 고령자 ·································································1193. 집단 3: 외국인 주민 ········································································1204. 집단 4: 30대 이하 청년 ··································································1205. 집단 5: 40대 중년 ··········································································1216. 집단 6: 읍면 거주자 ········································································121제2절 주요 면접 결과 ··········································································1221. 장애인 ·····························································································1222. 저소득층 고령자 ·············································································1243. 외국인 주민 ····················································································1264. 30대 이하 청년 ···············································································1285. 40대 중년 ·······················································································1306. 읍면 거주자 ····················································································132제3절 면접 요약 ··················································································135제7장 박형민 ㆍ 이선형 ㆍ 임정재결론 ·······················································································139제1절 법무수요조사의 주요 결과 ·························································1411. 법에 대한 인식 및 법제도 경험 ·······················································1412. 법무 문제 분포 및 분쟁경험 ····························································1423. 법무 문제의 심각성 ·········································································1444. 법무 문제 해결 도움의 출처 ····························································1445. 법무 문제의 종결 ············································································145제2절 정책제언 ····················································································146참고문헌 ···············································································147Abstract ···············································································149목차 vii부록 ·······················································································1611. 법무수요조사(국민법률생활실태조사) 설문지 ··············································1612. 통계분석표 ··································································································1853. 외국의 주요 법무수요조사 결과 ···································································230