영문목차
Preface=xi
Acknowledgments=xvii
CHAPTER 1. Why Examine CEO Opinions of Corporate Training?=1
Why Training Isn't Enough: The Case for WLP=1
CEO-Identified Business Challenges=14
How Can Workplace Learning and Performance Contribute to Meeting Business Challenges?=19
CEO-Identified Competencies for WLP Professionals=24
Unexpected Results=35
Why Should You Care About Your CEO's Opinions and Perceptions?=37
Importance of Talking with CEOs=40
Self-Reflection=41
Reality Check=41
Summary=44
CHAPTER 2. The Manager Role-The CEO Perspective=45
The WLP Role of Manager=48
Why Is the Manager Role Important?=51
CEO-Identified Competencies for the Role of Manager=54
Developing into the Manager Who Matches CEO Expectations=68
Summary=70
CHAPTER 3. The Analyst Role-The CEO Perspective=71
What Is the Analyst Role?=71
Why Is This Role Important?=73
Business Challenges and the Analyst Role=75
Traditional Analytical Competencies=82
CEO-Identified Competencies for the Role of Analyst=82
Developing into the Analyst Who Matches CEO Expectations=92
Summary=93
CHAPTER 4. The Intervention Selector Role-The CEO Perspective=95
What Is the Intervention Selector Role?=96
Why Is the Role of the Intervention Selector Important?=101
Traditional Competencies of the Intervention Selector=103
CEO-Identified Competencies for the Intervention Selector Role=107
Developing into the Intervention Selector Who Matches CEO Expectations=112
Applying the Intervention Selector Competencies=114
Summary=115
CHAPTER 5. The Intervention Designer/Developer Role-The CEO Perspective=117
What Is the Intervention Designer/Developer Role?=119
Why Is This Role Important?=122
CEO Opinions About the Intervention Designer/Developer Role=123
Shared Responsibility=127
CEO-Identified Competencies for Intervention Designers/Developers=129
Developing into the Intervention Designer/Developer Who Matches CEO Expectations=135
Summary=138
CHAPTER 6. The Intervention Implementor Role-The CEO Perspective=139
What Is the Intervention Implementor Role?=140
Why Is the Role of Intervention Implementor Important?=146
Essential Competencies of the Intervention Implementor Role=149
CEO-Identified Competencies for the Intervention Implementor Role=154
Developing into the Intervention Implementor Who Matches CEO Expectations=159
Summary=161
CHAPTER 7. The Change Leader Role-The CEO Perspective=163
What Is Change?=164
CEO Perceptions of Change=165
What Is the Change Leader's Role?=168
CEO Perspectives on the Types of Change Facing Businesses=173
CEO-Identified Competencies for the Change Leader=180
Developing into the Change Leader Who Matches CEO Expectations=191
Summary=193
CHAPTER 8. The Evaluator Role-The CEO Perspective=195
What Is the Evaluator Role?=196
Why Is the Evaluator Role Important?=204
Essential Competencies for the Evaluator Role=206
CEO-Identified Competencies for the Evaluator Role=210
Developing into the Evaluator Who Matches CEO Expectations=216
Summary=217
CHAPTER 9. Developing a Workplace Learning Action Plan=219
The Manager Role=221
The Analyst Role=225
The Intervention Selector Role=226
The Intervention Designer/Developer Role=227
The Intervention Implementor Role=228
The Change Leader Role=229
The Evaluator Role=230
Conclusions=232
APPENDIX A. Questions to Ask Your CEO=237
Long Questionnaire=237
Short Questionnaire=240
APPENDIX B. Worksheet for Recording Opinions About CEO Comments=243
APPENDIX C. Self-Assessment Worksheets=249
Notes=279
Index=289
About the Authors=299