영문목차
List of Figures=ix
Acknowledgments=xi
1. Introduction=1
Part One. Assessing Your Present Training Function=11
2. Analyzing Your Training Department's Effectiveness=13
3. Analyzing Your Training Department's Organization=43
Part Two. Planning and Procedures for Needs Identification=61
4. Distinguishing Between Organizational and Employee Training Needs=63
5. Identifying Possible Areas in Which People Need Training=81
6. Planning to Identify Training Needs=103
7. Procedures for Identifying Training Needs=119
Part Three. Implementing Specific Methods to Gather Information=135
8. Standard Interviews=137
9. Job Analysis Grid Interviews=155
10. The Need-to-Know Process=171
11. Performance Standards=181
12. Meetings=191
13. Questionnaires=203
14. Tests and Assessments=217
15. Combination Methods=231
Part Four. Concluding a Needs Anaysis=245
16. Combining Inputs and Reporting Results=247
17. Transferring Training Needs to Training Objectives=279
18. Considering External Services and Products=291
Procedures, Summaries, and Checklists=299
Appendix: Forms=325
Index=349