영문목차
Acknowledgments=xiii
Introduction=1
A Major Problem=2
Why a Special Book on Reference Checking?=3
Frequent Questions=3
Part I: Dishonesty-A Major Business and Social Problem
1. An Overall Look=9
The Problem=9
Job Market Distortion=11
The Bottom Line=12
2. Initial Steps=14
Identify Problem Candidates=15
Check Their Education History=17
Watch for Gaps in Their Career History=22
The "X" Factor=22
The Honesty/Competency Matrix=24
Management's View of Employment=26
Don't Be Fooled=27
3. Screening Options=30
Additional Screening Methods=31
Avoiding the Problem Altogether=33
4. The Candidate's Advantage=35
Career Counseling and Outplacement=35
Reacutesumeacute-Preparation Services=36
Job-Hunting Books, Tapes, and Computer Programs=37
Search Firms and Employment Agencies=38
Appearances May Be Misleading=39
Inflated Salaries=42
Part I Summary=43
Part II: The Legalities and Confusion Surrounding Employment
5. The Real Problem in Employment=47
The Lawyers' Perspective=48
Let's Correct the Problem=49
Why Check an Applicant's Background?=50
Does It Really Happen?=51
Authorization and Release=52
The Cost of Running Scared=53
6. Who Is Actually Running Human Resources?=56
The Law and Good Business=56
A New Direction=57
Getting and Giving References=58
Negligent Hiring=60
Negligent References=62
Simplified Guidelines=63
7. Legal and Illegal Questions=69
Preventing Employment Discrimination=70
Interview Small Talk=72
The Interview=73
Areas Always to Avoid=73
Part II Summary=76
Part III: Honesty-The Best Policy
8. The Application and Interview=81
The Interview Itself=93
Identifying References=94
Two Principles to Ponder=95
The Interview in Perspective=99
Interviewing Questions=102
9. Spotting Liars=111
Aggressive Listening=112
Keeping the Applicant Honest=115
How Honest Are You?=116
10. Speeding Up Reference Checking=119
Collaboration with Mutual Gain=120
It Really Works=121
The Overall Advantages=123
Advice for the Job Candidate=124
Part III Summary=127
Part IV: Searching Public Records
11. Why Public Records Searches Are Necessary=131
Criminal Records Checks=132
Workers Compensation Records=134
Credit Reports=135
Educational Attainment=135
Driving Records=136
Licensing Boards=138
Screening Directory=138
Understanding the Fair Credit Reporting Act=141
12. Spotting Criminals and Troublemakers=144
How the System Fails Us=145
The Identity Problem=147
Employment Eligibility Verification=147
Illegal Immigrants=148
Social Security Numbers=149
Contacting Police Authorities=150
Part IV Summary=152
Part V: Techniques That Work
13. Effective Reference Checking=155
Types of Checking=155
The Benefits of Reference Checking=157
Exchanging Information=159
The Real World=162
Why Give References?=164
14. Reference-Checking Techniques=166
Initial Contact=166
Uncooperative References=171
The Voice's Body Language=173
Make It Enjoyable=174
Returning Your Calls=175
Nobody's Talking=177
Letters of Recommendation=179
When You Discover Something Bad=180
Networking References=181
"Don't Call My Employer"=182
A Personal View=184
Personal References=185
Telephone Tips=186
References by Mail, by Telephone, or in Person=187
15. Reference Checklists and Questions=189
Conducting the Reference Check=190
Peeling the Onion=200
Some Good Tips=208
16. Handling the Rejected Applicant=209
Before the Decision=209
After the Decision=210
Notification Methods=212
Part V Summary=214
Part VI: Creativity-The Key to Success
17. Improving Performance in Your Organization=217
Reference Checking Pays Off!=218
Applied Creativity=221
Networking=222
Outsource Screening Tasks=224
18. Companywide Hiring Standards=226
Advice to Human Resources Professionals=227
In Conclusion=227
Appendix A: Process Summary and Sample Telephone Script=233
Appendix B: National Credit-Reporting Agencies=243
Index=245
About the Authors=255