영문목차
Foreword=vii
Preface=ix
Acknowledgments=xv
PART ONE. The Power of Ultimate Six Sigma-Evolution and Infrastructure=1
Chatper 1. The Power of Ultimate Six Sigma: A Reach-Out Purpose-Business to Solve the World's Ills at a Profit=3
Chapter 2. From Infirmity of the Hyped Six Sigma to the Power of Ultimate Six Sigma=17
Chapter 3. The Scope, Structure, and Methodology of the Power of Ultimate Six Sigma=31
PART TWO. The Power of Ultimate Six Sigma-From Shareholder Value to Stakeholder Value=43
Chapter 4. From Mere Customer Satisfaction to Customer Loyalty=45
Chapter 5. From Blinkered Micromanagement to Leadership with Panoramic Vision=65
Chapter 6. Organization: From the Straitjacket of Taylorism to the Freedom of a Culture of Entrepreneurship=83
Chapter 7. Employees: From Industrial Autocracy Toward Industrial Democracy=101
Chapter 8. From a Customer-Supplier Win-Lose Contest to a Win-Win Partnership for the Entire Supply Chain=129
PART THREE. The Power of Ultimate Six Sigma-The High Octane Engines of Thrust=155
Chapter 9. Quality: From Wheel-Spinning to World Class=157
Chapter 10. From Cost Reduction "with Mirrors" to a Robust Bottom Line=189
Chapter 11. Cycle Time: From a Black Hole to the Best Metric for Effectiveness=209
PART FOUR. The Power of Ultimate Six Sigma-Applications in Major Line Functions=231
Chapter 12. Design: From Historic Levels to Designs in Half the Time, with Half the Defects, Half the Costs, and Half and Manpower=233
Chapter 13. Manufacturing: From Sunset Obsolescence to Sunrise Enlightenment=263
Chapter 14. Services: From a Black Hole of Little Accountability to a Productivity Contributor=285
PART FIVE. The Power of Ultimate Six Sigma-Results=313
Chapter 15. Results: From Mediocrity to World Class=315
Conclusion: New Hope, New Horizons for Corporations=335
Reference Notes=339
Index=345
About the Author=349