영문목차
Preface=ix
SECTION ONE: THE BASICS OF SIX SIGMA=1
Chapter 1. The Grass Roots of Six Sigma=7
Why It Had to Be Invented=7
The Birth of Six Sigma=9
Black Belts and Green Belts=13
The Required Components=17
Notes=18
Chapter 2. Creating the Cultural Structure=19
Senior Management Roles and Engagement=19
Organizational Development=23
Requirements for Change=27
Note=31
Chapter 3. Preliminary Tasks=32
What Do You Want?=32
Selecting Projects=34
Collecting Data=37
Identifying Required Teams=37
SECTION TWO: A SIX SIGMA CONTINUOUS IMPROVEMENT TEAMING MODEL=39
Chapter 4. Step 1: Create the Operational Statement and Metric=49
Operational Statement=49
Internal and External Defects=53
Metric=57
Variable Data=58
Attibute Data=60
Creating the Metric=63
Chapter 5. Step 2: Define the Improvement Teams=68
Identifying the Required Teams=68
Pareto Diagram=69
Staffing the Teams=73
Determining Required Skills and Knowledge=78
Roles and Responsibilities=78
Rules of Conduct=82
Notes=86
Chapter 6. Step 3: Identify Potential Causes=87
Flowcharting=87
Brainstorming=99
Fishbone Diagram=103
Prioritizing=105
Chapter 7. Step 4: Investigation and Root Cause Identification=108
Action Plan=108
Check Sheet=112
Stratification=122
Histogram=126
Scatter Diagram=130
Chapter 8. Step 5: Make Improvement Permanent=138
Institutionalization=138
Work Method Change=142
Physical Change=142
Procedural Change=145
Training=145
Notes=148
Chapter 9. Step 6: Demonstrate Improvement and Celebrate=149
Back to Focused Metric=149
Success of the Enterprise=151
Team Recognition=153
SECTION THREE: GETTING STARTED=157
Chapter 10. Start Your Journey=159
Do Something=159
The Fallacy of Zero Defects=160
First Steps=163
Before and After=169
Chapter 11. Managing Change=170
Overview=170
Leadership=172
Participation=172
Training=175
A Six Sigma Change Management Model=175
Your Six Sigma Journey=181
Notes=181
Index=183