영문목차
Why Should You Read This Book?=xi
To the Reader…=xiii
How Is This Book Different?=xiii
Should You Scan for the "Good Parts"?=xiv
My Thanks…=xiv
Chapter 1. What Is E-Learning All About?=1
Questions and Answers in This Chapter=1
1-1. What is e-learning?=2
1-2. What does the Internet have to do with e-learning?=4
1-3. How can your company benefit from e-learning?=5
1-4. What does a full-scale e-learning program look like?=8
1-5. Is there more than one successful e-learning model?=10
1-6. Can your employees really learn with e-learning?=13
1-7. What does it mean to think of e-learning as a business tool?=14
1-8. Is your company a good candidate for using e-learning?=15
1-9. Can companies with small budgets use e-learning too?=17
1-10. What's wrong with traditional solutions like classroom courses and books?=20
1-11. Is e-learning the same as providing information at a Web site?=22
1-12. How does e-learning relate to other interactive capabilities on the Internet?=22
1-13. How does e-learning relate to knowledge management?=24
1-14. Is e-learning something completely new?=25
1-15. Where can you find out more about e-learning?=26
Chapter Summary=27
Chapter 2. Let's Be Specific:Some E-Learning Case Studies=29
Don't Read This Chapter!=29
Summary of Case Studies in This Chapter=30
Case Study 1. Product Sales Update Training=31
Case Study 2. Technical Certification Training=35
Case Study 3. Professional Competency Training=37
Case Study 4. Business Tools Training=40
Case Study 5. Technical Skills Training=42
Case Study 6. "Ongoing Professional" Skills Training=44
Case Study 7. New Salesperson Training in "How to Sell"=45
Case Study 8. New-Hire Training=47
Case Study 9. New HR Benefits Training=49
Case Study 10. Informal Technical Seminars=52
Case Study 11. Legal Compliance Training=54
Chapter Summary=55
Chapter 3. What Does E-Learning Cost?=59
Questions and Answers in This Chapter=60
3-1. What does e-learning really cost?=60
3-2. What does the cost of an e-learning solution depend on?=63
3-3. What else affects the costs of e-learning?=65
3-4. How do you develop an ROI for e-learning?=66
3-5. How much confidence should you put in an ROI?=71
3-6. What are your make/buy elements for e-learning?=72
3-7. What do e-learning "solution providers" cost?=74
Chapter Summary=75
Chapter 4. Applying E-Learning to Your Business=77
Questions and Answers in This Chapter=77
4-1. What is an e-learning success for you?=78
4-2. What are typical barriers for implementing e-learning in a company?=81
4-3. What does e-learning need from your management team?=82
4-4. How critical is leading-edge technology to e-learning?=83
4-5. Do you need to scrap your classroom training?=84
4-6. How will your employees respond to e-learning?=85
4-7. How does student motivation affect e-learning?=87
4-8. How will instructors respond to e-learning?=91
4-9. What global considerations do you need to take into account for e-learning?=93
Chapter Summary=94
Chapter 5. What Do Today's E-Learning Thought Leaders Say?=97
Thought Leader Interviews in This Chapter=97
5-1. Elliott Masie=98
5-2. Janis Morariu=103
5-3. Steve Rae=109
5-4. Andrew Sadler=115
5-5. James Sharpe=122
Chapter 6. What Are the Different E-Learning Styles?=129
Questions and Answers in This Chapter=129
6-1. What are the basic styles for e-learning?=130
6-2. What is the "synchronous learning" style?=131
6-3. What is the "self-directed learning" style?=133
6-4. What is the "asynchronous(collaborative) learning" style?=135
Chapter Summary=136
Chapter 7. What Are the E-Learning Building Blocks?=139
Questions and Answers in This Chapter=139
7-1. What are the basic building blocks for e-learning?=140
7-2. What are virtual presentations and lectures?=141
7-3. What is virtual interaction with other people?=143
7-4. What are Web books?=145
7-5. What are simulations and games?=146
7-6. What is virtual interaction with real things?=148
7-7. What are assessments and quizzes?=149
7-8. What is a virtual reference library?=151
7-9. What is student tracking and reporting?=152
7-10. How should you fit these building blocks together?=153
Chapter Summary=160
Chapter 8. What Else Affects Your E-Learning Solution?=163
Questions and Answers in This Chapter=163
8-1. What factors affect your e-learning solution?=164
8-2. How does the learning problem/budget affect your e-learning solution?=166
8-3. How does the number of students affect your e-learning solution?=168
8-4. How does student time available affect your e-learning solution?=169
8-5. How does time to build affect your e-learning solution?=170
8-6. How does a deadline for training everybody affect your e-learning solution?=171
8-7. How does long-term/short-term shelf life affect your e-learning solution?=171
8-8. How do the starting and ending skill levels affect your e-learning solution?=172
8-9. How does needing an instructor affect your e-learning solution?=173
8-10. How does the need for collaboration affect your e-learning solution?=174
8-11. How do measurement needs affect your e-learning solution?=175
Chapter Summary=176
Chapter 9. Developing and Delivering E-Learning=179
Questions and Answers in This Chapter=179
9-1. How do you get e-learning courseware?=180
9-2. Can you create e-learning courses without professional instructional design?=181
9-3. What is a learning management system(LMS)?=182
9-4. Are all learning management systems the same?=184
9-5. What are the steps for setting up an e-learning system?=187
9-6. What do you have to maintain in your e-learning system?=189
9-7. What are e-learning standards and why should you care about them?=190
Chapter Summary=191
Chapter 10. Where Will Your E-Learning System Reside?=193
Questions and Answers in This Chapter=193
10-1. Where will your e-learning system reside?=193
10-2. Why would you host your own e-learning system?=195
10-3. Why would you use a public e-learning system?=197
10-4. Why would you use private access to a shared system?=198
10-5. What is an e-learning utility?=200
10-6. Can you use multiple residencies for your e-learning system?=202
10-7. Why do you need to know about firewalls?=204
10-8. Will your company's IT infrastructure support the growth of e-learning?=205
Chapter Summary=208
Chapter 11. Where Is E-Learning Headed in the Future?=213
Questions and Answers in This Chapter=213
11-1. What makes me think I can see into the future?=213
11-2. What's going to happen with the courseware itself?=215
11-3. What's going to happen "around the courseware"?=217
Chapter Summary=219
Appendix. What Is the IBM 4-Tier Learning Model?=221
E-Learning Lingo=227
Index=233