목차
Contents
Introduction: Three Ways to Develop High - Performance Employees I
SECTION I: COACHING 9
Chapter 1. Your Role as Coach 11
Chapter 2. Coaching as an Ongoing Responsibility 30
Chapter 3. Let's Talk: "Should I Say That?" 44
Chapter 4. Coaching Traps and Problems 55
SECTION II: COUNSELING 71
Chapter 5. Why Counsel Troublesome People? 73
Chapter 6. How to Turn Around Problem Employees and
Employees with Problems 92
Chapter 7. Let's Talk: Specific Counseling Sessions 113
Chapter 8. Counseling Dilemmas: Traps and Pitfalls to Avoid 132
SECTION III: MENTORING 153
Chapter 9. What Mentoring Can Do to Help High
Achievers-and You 155
Chapter 10. Mentor as a Role Model, Broker, Advocate, and
Career Counselor 172
Chapter 11. Let's Talk: Face-to-Face and E-Conversations 190
Chapter 12. Mentoring Traps to Avoid 205
Epilogue. Your Role as a Leader 221
Index 225