영문목차
Foreword by Bob Gatti ix
Acknowledgments xi
Introduction 1
PART I Employees Are Treated Like Children 5
1. We feel like slaves. 7
2. I know how to do my job. Why can't they just let me do it? 17
3. I am afraid to speak up. 23
4. Nobody appreciates my hard work. 29
5. There are different rules for different people. 35
PART II. Employees Aren't Respected 41
6. Management doesn't listen to us. 43
7. Management doesn't respect us. 51
8. So who's in charge anyway? 57
9. I don't trust the information I receive from management. 61
10. My boss is a terrible manager. 67
PART III. Employees Aren't Receiving
What They Really Need 73
11. I've lost confidence in management. 75
12. We're understaffed. 79
13. They don't tell me what I need to know to do my work. 85
14. We need more training. 89
IS. The quality of our products and services is terrible. 95
16. I receive poor service from other departments. 101
17. There's too much red tape here. 107
18. Why don't they get rid of all of the deadwood around here? 113
19. There are too many damn meetings. 119
PART IV. Employees Feel Unappreciated 125
20. I'm not paid fairly. 127
21. It's just not right that we all receive the same pay. 133
22. My performance reviews are useless. 139
23. There's no link between my pay and job performance. 145
24. The cost of my benefits is eating up my paycheck. 153
25. It's impossible to get promoted here. 159
PART V. W-Q-R-K Should Be More Than a Four-Letter Word 165
26 I hate coming in to work. It's become just a job for
me now. 167
27. There's no job security here. 173
28. I've got no time for myself or my family. 177
29. I feel trapped. I wish I could go out on my own. 183
30. My company isn't committed to me, so why should I be
committed to it? 189
Summary: What You Can Do 195
Epilogue: A Lesson from the Future 197
Recommended Readings 199
Index 203
About the Authors 207