영문목차
Acknowledgments xiii
Introduction 1
Chapter 1: Why Measurement Is So Powerful 9
Chapter 2: When Measurement Goes bad 21
Chapter 3: Why Measurement Goes Bad 36
Chapter 4: Beginning the Transformation 48
Chapter 5: Creating A Positive Context of Measurement 56
Chapter 6: The Focus of Measurement 68
Chapter 7: The Integration of measurement 86
Chapter 8: The Interactivity of Measurement 103
Chapter 9: Measurement Leadership 121
Chapter 10: Learning About and from Measurement 140
Chapter 11: The Uses and Abuses of Measurement Technology 160
Chapter 12: Performance Measurement Maturity 177
Chapter 13: Transformational Measures 196
Chapter 14: Transformational Measurement Action Plans 214
Notes 262
Bibliography 271
Index 277