영문목차
Contents
Acknowledgments ix
Introduction: Thinking About Your Project Communications in a New Way xi
1 Linking Projects and Strategy Through Effective Communications 1
2 Preparing the Leadership 13
3 Writing the Project Charter 31
4 Establishing the Team and Communicating with the Business 45
5 Common Elements for All Communications 59
6 Writing the Case for Change 73
7 Analyzing Changes to Business Process 83
8 Developing Support for the New Business Processes 97
9 Developing an Operations Integration Plan 105
10 Developing the Communications for the Project 115
11 Writing the Project Plan Memorandum for the Executive Team 129
12 Using Communications to Handle Risks 139
13 Presenting to Stakeholders During Project Execution 149
14 Communicating About Problems 169
15 Communicating Scope Changes 177
16 Communicating with Operations 189
17 Preparing Operations to Accept the Deliverables 201
18 Overcoming Resistance to Change 215
19 Handling Competition with Other Initiatives 225
20 Writing the Close-Out Report 235
21 Providing Feedback to Your Project Team 247
22 Crossing the Finish Line 259
Index 265
About the Author 268