Title Page
Contents
The Authors 10
Glossary of terms 11
Summary 15
1. Introduction 25
1.1. Methodology 26
1.2. Report structure 28
2. Recruitment activity 29
2.1. Employers that have recruited, or tried to recruit,externally in the last 12 months 29
2.2. Recruitment activity among employers that hadtried to recruit externally in the last 12 months 32
2.4. Profile of establishments that recruited in last 12months by region 36
2.5. Profile of establishments recruited in last 12 monthsby status 38
2.6. Average number of vacancies per employer 39
2.7. Successfully filled vacancies 42
2.8. Types of vacancies successfully filled 46
2.9. Target occupations and target sectors 49
3. Job vacancies advertisedwith Jobcentre Plus andother channels 53
3.1. Unprompted consideration of Jobcentre Plus andother channels 53
3.2. Proportion of vacancies advertised and successfullyfilled with Jobcentre Plus and other key channels inthe last 12 months 56
3.3. Establishments using Jobcentre Plus and otherrecruitment channels in the last 12 months 59
3.4. Profile of establishments using Jobcentre Plus andother key recruitment channels in the last12 months 60
3.5. Extent of use of Jobcentre Plus 64
4. The future of internetbasedrecruitment 71
4.1. Internet recruitment ?past three-year trend andanticipated three-year trend 71
4.2. Estimate of the proportion of vacancies that will beadvertised online in three years?time 74
5. Satisfaction withJobcentre Plus and otherkey channels 79
5.1. Overall satisfaction with Jobcentre Plus 79
5.2. Episode-based overall satisfaction with JobcentrePlus and other key channels 83
5.3. Satisfaction with specific service elements 85
5.4. Key drivers of overall episode satisfaction 91
5.5. Areas of strengths and weaknesses in Jobcentre Plusperformance 93
5.5.1. Wales (59 per cent very satisfied with the overall servicecompared to 43 per cent nationally) 94
5.5.2. Yorkshire and Humberside (50 per cent very satisfied withthe overall service compared to 43 per cent overall) 94
5.5.3. East of England (13 per cent dissatisfied with the overallservice compared to seven per cent overall) 94
5.5.4. Finance sector (18 per cent dissatisfied with the overallservice compared to seven per cent overall) 95
5.6. Reasons for dissatisfaction 95
5.7. Episode-based satisfaction with Jobcentre Plus, bykey occupations 96
5.8. Likelihood to use Jobcentre Plus 99
5.9. Comparison of internet job boards and otherrecruitment channels 101
5.9.1. Comparing internet job boards to Jobcentre Plus 101
5.9.2. Comparing internet job boards to newspapers 103
5.9.3. Comparing internet job boards to recruitment agencies 104
6. Awareness and use ofJobcentre Plus servicesand diversity policy 107
6.1. Awareness and use of Employer Direct/EmployerDirect Online 107
6.2. Awareness and use of other services 108
6.3. Diversity policy 112
7. Conclusions 115
Appendix A. TablesAppendices ?Tables 117
Appendix B. CHAID analysis 151
Appendix C. Technical report 155
Appendix D. Questionnaire 163